Problems with bulk downloading

[adam13381]

Hi i want to download all the files in the my files section but im not getting an email or anything can you pleas help me

[BlompSupport]

Hi adam13381,

Thanks for reaching out! Could you please let us know how many files you’re trying to download and the estimated total file size?

The time it takes for the download link to arrive in your email depends on the total size of the files you’re downloading, as larger downloads may take longer to process. Once we have those details, we can check if everything is running as expected.

Warm regards,

[adam13381]

Hi

I couldnt give you a count of how many files or the size it dont say but i have a folder titled "iPhone 13" that i want to download all the folders and files from when i click bulk download i dont recieve anything

[BlompSupport]

Hi Adam,

Thank you for following up and providing more details about your folder. Our team has identified a temporary issue affecting some bulk downloads, especially when folders contain a large number of files or subfolders.

The issue is already being addressed by our development team and is expected to be fully resolved within the next 48 hours. Once the fix is deployed, the bulk download feature will resume normal operation, and you should start receiving your download link via email again.

We truly appreciate your patience while we complete this update. Please try again after 48 hours and let us know if the problem persists so we can recheck it from our side.
Warm regards,
Blomp Support Team

[adam13381]

Hi i tried again and i get sent an email saying how the download cant be complete with a 401 error