Unable to Upload Large Files with BlompLive

[retro_collector]

Hello,

So, I have been trying to use the BlompLive app, and whenever I try to upload a large file, lets say in the 20-40gb range, I see a progress indicator, and eventually it DOES get to 100%, but then the file shows just an "!" next to it, and it does not show up in my storage. So I am not sure what is going on with it, as it appears to upload the file, but it doesnt appear in the browser when its done. Not sure what to do with this issue.

Second question, can you use another letter for BlomGO then "Z"? My NAS is hosted across my local network under the letter Z.

Thanks,
-R

[BlompSupport]

Hello Rob,

We are sorry to hear that you cannot upload large files via the BlompLive app.

So, I have been trying to use the BlompLive app, and whenever I try to upload a large file, lets say in the 20-40gb range, I see a progress indicator, and eventually it DOES get to 100%, but then the file shows just an "!" next to it, and it does not show up in my storage. So I am not sure what is going on with it, as it appears to upload the file, but it doesnt appear in the browser when its done. Not sure what to do with this issue.

Can you please let us know which OS you use? No worries we will check the issue from our end.

Second question, can you use another letter for BlomGO then "Z"? My NAS is hosted across my local network under the letter Z.

Sorry but we cannot change the Z Drive name.

We are appreciate you, Rob and we are happy to see you exploring our services! <3

Best Regards,

[retro_collector]

Hello Rob,

We are sorry to hear that you cannot upload large files via the BlompLive app.

So, I have been trying to use the BlompLive app, and whenever I try to upload a large file, lets say in the 20-40gb range, I see a progress indicator, and eventually it DOES get to 100%, but then the file shows just an "!" next to it, and it does not show up in my storage. So I am not sure what is going on with it, as it appears to upload the file, but it doesnt appear in the browser when its done. Not sure what to do with this issue.

Can you please let us know which OS you use? No worries we will check the issue from our end.

Windows 10 Pro.

It seems the file does upload, but after it gets to 100%, it just shows a "!" next to the file, as if there was an error. I have left it open to see if it would continue or fix itself, and it stays there with the "!' symbol next to the file, and the file does not show up in my online storage.

[BlompSupport]

Hello Rob,

We are sorry to hear that you cannot upload large files via the BlompLive app.

So, I have been trying to use the BlompLive app, and whenever I try to upload a large file, lets say in the 20-40gb range, I see a progress indicator, and eventually it DOES get to 100%, but then the file shows just an "!" next to it, and it does not show up in my storage. So I am not sure what is going on with it, as it appears to upload the file, but it doesnt appear in the browser when its done. Not sure what to do with this issue.

Can you please let us know which OS you use? No worries we will check the issue from our end.

Windows 10 Pro.

It seems the file does upload, but after it gets to 100%, it just shows a "!" next to the file, as if there was an error. I have left it open to see if it would continue or fix itself, and it stays there with the "!' symbol next to the file, and the file does not show up in my online storage.

Hey Rob,

No worries. Thank you for letting me know about your OS. We will test it from our end to see if it's an isolated issue.

In the meantime, if you don't mind you can send us a screenshot of the error message.

I will keep you posted.

Thank you for your patience and collaboration.

Best Regards,

[retro_collector]

Hello Rob,

We are sorry to hear that you cannot upload large files via the BlompLive app.




Can you please let us know which OS you use? No worries we will check the issue from our end.

Windows 10 Pro.

It seems the file does upload, but after it gets to 100%, it just shows a "!" next to the file, as if there was an error. I have left it open to see if it would continue or fix itself, and it stays there with the "!' symbol next to the file, and the file does not show up in my online storage.

Hey Rob,

No worries. Thank you for letting me know about your OS. We will test it from our end to see if it's an isolated issue.

In the meantime, if you don't mind you can send us a screenshot of the error message.

I will keep you posted.

Thank you for your patience and collaboration.

Best Regards,

Hello,

Sorry for the delay, here is the picture you requested. As I said before, it shows it at 100%, but it is NOT in my storage folder I specified. And like I said earlier, the icon in the square had an upward arrow to indicate it was uploading. Once it reaches 100%, I just get a " ! ". I have tried many files and they don't upload.

https://i.ibb.co/kQSdwvj/blomp-error-af ... ttachment]

[BlompSupport]

Sorry for the delay, here is the picture you requested. As I said before, it shows it at 100%, but it is NOT in my storage folder I specified. And like I said earlier, the icon in the square had an upward arrow to indicate it was uploading. Once it reaches 100%, I just get a " ! ". I have tried many files and they don't upload.

Hi Rob,

No worries at all!!

Thank you for sending the screenshot.

The good news is that the new version of BlompLive is almost done. I'll let you know once it's live so you can download it and try uploading your large file again.

Wishing you a great day ahead!

Best regards,