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jftrochez
- Posts: 3
- Joined: Tue Dec 21, 2021 12:49 am
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by jftrochez » Mon Oct 14, 2024 6:48 pm
Thank you for your follow-up. This is the message that appears when I attempt to login. My credentials are not being accepted by the app. I have already tried a password reset as well, and was still unable to log in to the app. The app says "Invalid credentials..." see attached screenshot.
https://ibb.co/F6y1xsD
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BlompSupport
- Posts: 708
- Joined: Wed Feb 13, 2019 4:20 pm
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by BlompSupport » Tue Oct 15, 2024 8:10 am
Hello jftrochez,
We tested your credentials and we could log in without issues.
jftrochez wrote: ↑Mon Oct 14, 2024 6:48 pm
Thank you for your follow-up. This is the message that appears when I attempt to login. My credentials are not being accepted by the app. I have already tried a password reset as well, and was still unable to log in to the app. The app says "Invalid credentials..." see attached screenshot.
https://ibb.co/F6y1xsD
In order to see the issue from your end we kindly ask you to send us a screen recording of your attempt to log in via DM.
Thank you for your cooperation.
Best Regards,