Very slow upload

[prettybubbles]

It has just taken 4 hours to upload a 20 gigabyte file and I have a good upload speed of 40 mbps.

This is just too slow and has caused dropouts because it's taking so much time and I have had to start uploads again.

This upload speed doesn't in any way reflect what you have said it should be

[BlompSupport]

Hello there,

First of all, thank you for coming to us about the problems you are facing.
Second, I will have the Blomp team look into this. I will reach back out to you as soon as they test this out, and we can let you know what you need to do.

Thanks for your patience, blomper!

[BlompSupport]

Hi again! We hope you're doing well.

To help us troubleshoot the file upload issue, could you kindly try restarting your router and then attempting to upload the file again? It may be an instant issue with your Internet connection. Sometimes, a quick restart can work wonders!

If the problem persists or if there's anything else we can assist you with, just let us know. We're here to help and ensure you have a smooth experience.

Looking forward to hearing from you soon!

Best regards,

[prettybubbles]

I can be assured there is nothing wrong with my router. I can upload/download other files in a matter seconds or months. On average a new app takes about 20/30 seconds to download. I have very high speeds

I would suggest the issue is with the Blomp servers, and I see from previous posts I am not the first to experience this

[BlompSupport]

Hello there, Blomper!

Thanks a bunch for giving us the heads-up about your solid internet connection.

Since that's the case, we'll dive into things from our end to troubleshoot and get this sorted for you.

We're sorry for any trouble this may have caused, and a big thank you for being part of making Blomp an even friendlier and more user-focused space!

Have a good day!

[BlompSupport]

Hello there,

We truly appreciate your patience throughout this process.

We're absolutely thrilled to let you know that the issue is fixed. Our server was undergoing some updates, which could have led to the slower speeds you experienced.

Could you please take a moment to check if the upload is running more smoothly for you now?

Your presence in the Blomp community means a lot to us.

Best regards,