Can't enter video after upload
Posted: Tue May 05, 2026 11:02 am
Hi I can't enter the files I uploaded why and what can be done?
Hi,
Thank you for contacting us regarding your file access issue.
Our expert developers investigated the issue and we can confirm that your account appears to be in good shape on our end. Your files are all present and your storage is healthy. It currently stands at 1.25 GB used out of 40 GB available.
Is there any specific file that is missing? If so, let us know and we will investigate further.
Meanwhile:
1. Clear your browser cache and try again
2. Use a different browser or device
3. Check your internet connection
4. Disable any VPN or browser extensions temporarily
If you continue to experience difficulties, please don't hesitate to reach back out with a screenshot or description of any error messages, and we'll be happy to assist further.
Best regards