Can't see my files
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- Posts: 3
- Joined: Fri Aug 23, 2024 4:42 pm
Can't see my files
Dear customer support,
I can't see the files I uploaded in my account. They disappeared and never returned, although it does say that a certain amount of space is occupied (by them). Please, help.
Thank you in advance.
I can't see the files I uploaded in my account. They disappeared and never returned, although it does say that a certain amount of space is occupied (by them). Please, help.
Thank you in advance.
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- Posts: 717
- Joined: Wed Feb 13, 2019 4:20 pm
Re: Can't see my files
Hello Blomper,scarlett_dream wrote: ↑Mon Oct 21, 2024 7:20 amDear customer support,
I can't see the files I uploaded in my account. They disappeared and never returned, although it does say that a certain amount of space is occupied (by them). Please, help.
Thank you in advance.
Thank you for reaching out.
We checked your account and we located your files. You have successfully uploaded 3 files containing the following storage size:
File 1 - 13.57 GB
File 2 - 7.38 GB
File 3 - 6.69 GB
To find your uploaded files please log into your Blomp account and select "My Files".
Let us know if you need further help.
Best Regards,
- Blomp support
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
Re: Can't see my files
I am having the same issue. I have two folders with files but only one is showing.
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- Posts: 717
- Joined: Wed Feb 13, 2019 4:20 pm
Re: Can't see my files
Hi girliennc,
We are sorry to hear that you can only see one of your two folders.
Give us some time to review your account. We will let you know once we have a solution.
Thank you for being part of our awesome Blomp community.
Have a great Friday.
- Blomp support
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
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- Posts: 3
- Joined: Fri Aug 23, 2024 4:42 pm
Re: Can't see my files
Dear customer support,
that's the thing - the files aren't in the section "My files". I can't see them. Please, find the screenshot attached.
Thank you for your assistance.
Best regards
that's the thing - the files aren't in the section "My files". I can't see them. Please, find the screenshot attached.
Thank you for your assistance.
Best regards
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- Posts: 717
- Joined: Wed Feb 13, 2019 4:20 pm
Re: Can't see my files
Hey girliennc
Happy Monday!
We sent a DM regarding your missing folder.
Kindly check. Thank you.
Best Regards,
- Blomp support
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
-
- Posts: 717
- Joined: Wed Feb 13, 2019 4:20 pm
Re: Can't see my files
Hi scarlett_dream,scarlett_dream wrote: ↑Sun Oct 27, 2024 8:18 amDear customer support,
that's the thing - the files aren't in the section "My files". I can't see them. Please, find the screenshot attached.
Thank you for your assistance.
Best regards
Happy start of the week.
Thank you for sending us a screenshot regarding your missing files.
Please give us some time to review your account.
Best Regards,
- Blomp support
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
-
- Posts: 717
- Joined: Wed Feb 13, 2019 4:20 pm
Re: Can't see my files
Hi scarlett_dream,scarlett_dream wrote: ↑Sun Oct 27, 2024 8:18 amDear customer support,
that's the thing - the files aren't in the section "My files". I can't see them. Please, find the screenshot attached.
Thank you for your assistance.
Best regards
Can you please click on the Menu icon (marked in red in the attached screenshot) and let us know if you can find the rest of your file?
Best Regards,
- Blomp support
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
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- Posts: 3
- Joined: Fri Aug 23, 2024 4:42 pm
Re: Can't see my files
Dear customer support,
yes, I can! Thank you very much!
best regards
yes, I can! Thank you very much!
best regards