Can't access or download my files

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kitikit
Posts: 2
Joined: Fri May 17, 2024 10:36 pm

Can't access or download my files

Post by kitikit » Mon Sep 30, 2024 11:00 am

Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check
Image

hazzagoa
Posts: 1
Joined: Thu Jul 25, 2024 12:08 am

Re: Can't access or download my files

Post by hazzagoa » Mon Sep 30, 2024 3:21 pm

I have the same problem...how can we get help?

BlompSupport
Posts: 738
Joined: Wed Feb 13, 2019 4:20 pm

Re: Can't access or download my files

Post by BlompSupport » Mon Sep 30, 2024 3:25 pm

kitikit wrote:
Mon Sep 30, 2024 11:00 am
Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check
Image
Hello kitikit,

Thank you for reporting the issue!
Don't worry! We are currently working on the issue.

Thank you for your patience. I will let you know when it's fixed.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 738
Joined: Wed Feb 13, 2019 4:20 pm

Re: Can't access or download my files

Post by BlompSupport » Mon Sep 30, 2024 3:27 pm

hazzagoa wrote:
Mon Sep 30, 2024 3:21 pm
I have the same problem...how can we get help?
Hello hazzagoa,

Sorry to hear that. :(
We are handling the issue.

I will inform you when it's fixed.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 738
Joined: Wed Feb 13, 2019 4:20 pm

Re: Can't access or download my files

Post by BlompSupport » Tue Oct 01, 2024 9:39 am

kitikit wrote:
Mon Sep 30, 2024 11:00 am
Today i found error while access my files: it show 0 byte uses although i uploaded a bunch of files for a long time. Please help me to check
Image
Hi kitikit,

Good news :)

We have fixed the issue. Please confirm if you can access and download your files now.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 738
Joined: Wed Feb 13, 2019 4:20 pm

Re: Can't access or download my files

Post by BlompSupport » Tue Oct 01, 2024 9:40 am

hazzagoa wrote:
Mon Sep 30, 2024 3:21 pm
I have the same problem...how can we get help?
Hi hazzagoa,

The issue is resolved. :) Kindly check if you can access your files now.

Cheers,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

kitikit
Posts: 2
Joined: Fri May 17, 2024 10:36 pm

Re: Can't access or download my files

Post by kitikit » Thu Oct 03, 2024 11:37 pm

Everything good now, thank

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