Where did my account go?

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natram1zh
Posts: 2
Joined: Wed Mar 22, 2023 3:48 am

Where did my account go?

Post by natram1zh » Fri May 03, 2024 7:41 pm

Can't Login
I am getting this error "User with Email does not exist. Please register and try again."

BlompSupport
Posts: 905
Joined: Wed Feb 13, 2019 4:20 pm

Re: Where did my account go?

Post by BlompSupport » Mon May 06, 2024 6:45 am

Hey Blomper!

Thank you for reaching out!

Would you mind checking both your inbox and spam folder for any Blomp notifications? Also, could you let us know if you've logged into Blomp within the last 30 days? If not, your account might be at risk of suspension.

But don't worry, we're here to help!

Could you please share the email address linked to your Blomp account that you're having trouble logging into? This will help us investigate the issue further.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

natram1zh
Posts: 2
Joined: Wed Mar 22, 2023 3:48 am

Re: Where did my account go?

Post by natram1zh » Fri May 17, 2024 12:14 am

I check my mail, nothing was there other than my first login
I didn't login for like past 9 month or so
this is the same email address which is linked to that blomp account
for email, you have to send me a private message then only I can share it

BlompSupport
Posts: 905
Joined: Wed Feb 13, 2019 4:20 pm

Re: Where did my account go?

Post by BlompSupport » Fri May 17, 2024 12:15 pm

Hi natram1zh,
I check my mail, nothing was there other than my first login
I didn't login for like past 9 month or so
this is the same email address which is linked to that blomp account
for email, you have to send me a private message then only I can share it
Happy Friday! :)

We sent you a DM about your closed account. We are looking forward to receiving your reply.

Regarding the notification emails about inactivity, we kindly ask you to check your inbox/spam folder. We notify all users who haven't logged in for more than 30 days before suspending their accounts.

Should you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you!

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

spoonbape
Posts: 2
Joined: Sun Feb 07, 2021 7:03 am

Re: Where did my account go?

Post by spoonbape » Wed May 29, 2024 7:03 pm

Hi team

Please revive my account.

My email is jsqually@hotmail.com

I login into my account every now and then and just learn that you must login monthly to keep the account active.

Please reactivate my account and going forward I would login at least once a month.

Thanks a million.

BlompSupport
Posts: 905
Joined: Wed Feb 13, 2019 4:20 pm

Re: Where did my account go?

Post by BlompSupport » Thu May 30, 2024 8:10 am

spoonbape wrote:
Wed May 29, 2024 7:03 pm
Hi team

Please revive my account.

My email is jsqually@hotmail.com

I login into my account every now and then and just learn that you must login monthly to keep the account active.

Please reactivate my account and going forward I would login at least once a month.

Thanks a million.

Hi Blomper,

We've noticed that you've reported this issue twice. 😊

We appreciate your dedication to resolving it promptly. Just to let you know, we've already sent you a direct message and responded to your ticket regarding your account recovery.

Please check your direct messages and try accessing your account now. Feel free to let us know if everything is working smoothly.

Happy blomping!

Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

yoyo3
Posts: 1
Joined: Tue Nov 15, 2022 5:19 am

Re: Where did my account go?

Post by yoyo3 » Fri Jun 21, 2024 8:32 pm

Hello, please restore your account
Zaichenko.a@bk.ru . There was very important information there

BlompSupport
Posts: 905
Joined: Wed Feb 13, 2019 4:20 pm

Re: Where did my account go?

Post by BlompSupport » Tue Jun 25, 2024 6:49 am

Hello Blomper,

No worries. We have restored your account with all your uploaded files as you requested. You can log in using your previous password. If you need your password, please let us know, and we will DM it to you.

For your information, your account was suspended due to inactivity since your last login was on 2024-03-24.

As a reminder, to ensure your account remains active, please login at least once every 30 days or consider subscribing to one of our premium plans. For further details on our storage packages, please visit your Blomp profile and navigate to "Plan & Billing," or feel free to reach out to us for assistance.

Happy Blomping!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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