cant download myfiles

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anil_sadey
Posts: 2
Joined: Mon Mar 25, 2024 1:46 am

cant download myfiles

Post by anil_sadey » Fri Apr 05, 2024 3:03 am

hi support,
i have uploaded some of my filesits the around 200 pics now i cant event download more than one at a time

BlompSupport
Posts: 868
Joined: Wed Feb 13, 2019 4:20 pm

Re: cant download myfiles

Post by BlompSupport » Fri Apr 05, 2024 4:11 am

Hello Blomper, :)

How is your day going?

We apologize that you cannot download your pictures. :(

Don't worry! The team is already checking the issue. I will let you know when it's fixed so you can try to bulk download again.

Thank you for choosing Blomp services and have a great day! ;)

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

anil_sadey
Posts: 2
Joined: Mon Mar 25, 2024 1:46 am

Re: cant download myfiles

Post by anil_sadey » Fri Apr 05, 2024 9:00 am

leave about the bulk download i am not even able to download even single file now, is you site a way of stealing data from users

BlompSupport
Posts: 868
Joined: Wed Feb 13, 2019 4:20 pm

Re: cant download myfiles

Post by BlompSupport » Fri Apr 05, 2024 11:12 am

Hello Blomper,

Please be informed that our tech team is currently working on the backend side, and you may experience a slow interface including downloading one file or picture at a time.

Do not worry at all! Your data is secure, and nobody can steal any uploaded information from your account! We are proud to say that we have the trust of thousands of Blomp users, and we are happy that our community is growing every day.

The bulk download is a temporary issue that will be resolved soon by our amazing tech team.

We thank you in advance for your patience and we apologize for the inconvenience. I will let you know when the issue is fixed.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 868
Joined: Wed Feb 13, 2019 4:20 pm

Re: cant download myfiles

Post by BlompSupport » Wed Apr 10, 2024 4:21 am

Hello Blomper,

We have good news for you.
The downloading issue is fixed! :)

Before trying to download your files again please do the following:

1. Kindly clear your caches as shown in the screenshot below. Please select the 3d option.

https://screenrec.com/share/kmtZgE9UyN

2. Refresh the web page if you are downloading your files via the web.

3. Once you select and download your pictures you should receive the downloading link via email. Please check your inbox and spam/junk folder.

Let us know if you can now download your files with ease.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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