Video preview not working

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devbyveritech
Posts: 1
Joined: Tue Mar 26, 2024 12:58 pm

Video preview not working

Post by devbyveritech » Wed Mar 27, 2024 3:28 am

I uploaded a video, but I can’t preview it.
If I download the video though, it’ll play as it should. But it doesn’t play on blomp website.
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A64401B7-EE7E-443D-BFB6-CCF30B016DC3.png

BlompSupport
Posts: 868
Joined: Wed Feb 13, 2019 4:20 pm

Re: Video preview not working

Post by BlompSupport » Wed Mar 27, 2024 3:53 am

Hello Blomper,

I hope you are having a fantastic day! :D

Thank you for reporting your issue with the video preview.
We are currently checking your account and I will let you know when it's resolved.

Thank you for your patience.

Kind Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 868
Joined: Wed Feb 13, 2019 4:20 pm

Re: Video preview not working

Post by BlompSupport » Wed Mar 27, 2024 5:55 am

Hello Blomper,

How are you? :)

We've checked your account and sent you a DM with a screen recording showing your video playing smoothly.

Could you please check your DM for more details?

Thanks a bunch!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 868
Joined: Wed Feb 13, 2019 4:20 pm

Re: Video preview not working

Post by BlompSupport » Fri Mar 29, 2024 11:26 am

Hello Blomper, :)

We sent you a new DM regarding your open ticket.
Please check and let us know if the issue is fixed.

Kind Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 868
Joined: Wed Feb 13, 2019 4:20 pm

Re: Video preview not working

Post by BlompSupport » Wed Apr 10, 2024 12:16 pm

Hello Blomper,

I hope you are doing well. As I mentioned in DM we are still working on resolving the issue.

Kindly let us know which type of video player you have set up to use for your Chrome and Firefox browsers.

Thank you.

Kind Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 868
Joined: Wed Feb 13, 2019 4:20 pm

Re: Video preview not working

Post by BlompSupport » Mon Apr 15, 2024 7:18 am

Happy Monday Blomper!

We are still looking forward to receiving information regarding the type of video player you have configured for your Chrome and Firefox browsers.

Thank you in advance for your collaboration.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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