Blomp Support Forums

Hi Zeca,

Thank you for your detailed response.

We understand that Drive Z is not appearing even after installing BlompGo. To help us better investigate and resolve the issue, please follow these steps:

1. Completely uninstall BlompGo from your computer.
2. Restart your computer.
3. Record a full video showing the following:
-Reinstalling BlompGo.
-Logging in to BlompGo using the same credentials you use on the website https://www.blomp.com.
-What happens after installation, and confirm that Drive Z does not appear or that the program crashes.

This video will help us clearly understand where the issue is occurring on your side.
We’re looking forward to receiving your video so we can assist you further.
Best regards,
Blomp Support Team
support@blomp.com

Olá Zeca,

Obrigado pelo retorno detalhado.

Entendemos que o Drive Z não está aparecendo, mesmo após a instalação do BlompGo. Para que possamos investigar melhor, por favor siga estas instruções:
-Desinstale completamente o BlompGo do seu computador.
-Reinicie o computador.
-Grave um vídeo completo mostrando os seguintes passos:
-A instalação do BlompGo novamente.
-O login no BlompGo usando as mesmas credenciais que você usa no site https://www.blomp.com
-Mostre que o Drive Z não aparece ou que o programa não funciona como esperado.
-Essa gravação nos ajudará muito a entender exatamente onde o processo está falhando.
Aguardamos seu vídeo para podermos ajudar da melhor forma possível.

Atenciosamente,
Equipe de Suporte Blomp
support@blomp.com

Hey Zeca,

The Z drive, also known as BlompGo, is our Windows application. At the moment, it is supported on Windows 10.

You can download it from here:
viewtopic.php?t=2554&sid=abbb4d3e311e4c ... 79f63b097a

Once downloaded, please install the application on your device. After installation, a small window will appear asking for your login credentials. Enter your Blomp email address and password.
Below the email and password fields, you will see a field called Location. Please remove any content from that box. You will then see another field where you can enter a drive letter. You may choose X, Y, Z, or any other available letter.

After that, go to My Computer. Along with your existing drives, you should now see a new drive with the letter you selected. Open it, and your files should appear there.

We have also explained this step by step here:
viewtopic.php?t=2595

If you still do not see the drive after following these steps, please let us know and we will be happy to help further.
Warm regards,
Blomp Support