File missed and the shared link doesn't work.

[kaiwang]

Hi, blomp staffs,

I just found my shared link (https://sharedby.blomp.com/yE2FCo) is not working. When I type the email address in the shared list, it starts downloading yet only a zero kb empty file is downloaded which has the same name to the original file.

So, I logged into my account and found there is nothing showed in my files and the storage used is said zero GB.

Any chance you guys can let me know what's going on with my file (e.g., file change history? I doubt it could possibly be deleted as I unexpectedly shared an editable link to the public a few months ago, if everything is fine with blomp ) and if it still exists or why it's gone?

Thanks.

[BlompSupport]

Hi kaiwang,

Thanks for reaching out! We’re looking into what’s happening with your shared link and file. Our team of expert developers is now checking the details to understand what might have caused it, and we’ll update you as soon as we have more information.

We really appreciate your patience while we sort this out!

Warm regards,