Restoring file access

[sanychiy]

Good afternoon. In the Android app, I deleted a folder with a similar name (u0412\u0438\u0434\u0435\u043e), and after that, the downloaded files in the adjacent video folder stopped being read. Can you help me restore access to the files? Thank you.

[BlompSupport]

Hi sanychiy,

Thank you for letting us know about the issue with your files. We understand how important it is to have reliable access, and we’ll be looking into this further for you.

At the same time, we’d like to clarify that our Android app is still under development, so it would really help us to know where the version you’re using was downloaded from. Could you also share your Android phone model and software version? This will give our team more context as we investigate your case.

Warm regards,