How to fix a corrupt file

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c1122
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Joined: Fri Jul 04, 2025 5:51 pm
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How to fix a corrupt file

Post by c1122 » Fri Sep 05, 2025 10:11 am

Dear Blomp,

I have just discovered that some files of mine that have been uploaded, which are large (>1 GB), are corrupt. I tried to play through BlompGo, Dashboard, but it did not play. I tried to download it and play it with the installed codec on my PC, but the video wouldn't play. One of the example files is "GX010131.mp4" that you might check. Please kindly solve this issue.


Thank you and warm regards

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BlompSupport
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Joined: Wed Feb 13, 2019 4:20 pm
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Re: How to fix a corrupt file

Post by BlompSupport » Tue Sep 09, 2025 8:27 am

Hi c1122,

Thank you so much for reporting this issue to us. We want to assure you that your files remain safe, and our expert developers are already looking into it to better understand what’s happening.

We’ll keep you updated as soon as we have more details. Thanks again for your patience and support!

Warm regards,
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- Blomp support

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