All uploaded files are deleted

[jgxpro]

Guys I can't even do so many mistakes. Your system do this as a rolling process 4 files upload simultaneously, and a new one is started only if one is finished. In the end it even shows that everything is OK. There are all the files and with correct size. So I can't ruin this process that so much files turn into a tiny fraction of itself (while the folder size is still OK).
I have Windows10, I have enough storage both on my Blomp account and my laptop.

[jgxpro]

UPDATE: I uploaded my truncated files a 3rd time, this time cautiously in 4-file batches... All were uploaded correctly. But the same annoying phenomena happened and it's clearly related to SHARING! When the person, whom I shared the folder with accesses the folder, she still sees the original sizes, then these file double themselves (seemingly there are 2 of them), and shortly their 4-byte version remains only.

[BlompSupport]

UPDATE: I uploaded my truncated files a 3rd time, this time cautiously in 4-file batches... All were uploaded correctly. But the same annoying phenomena happened and it's clearly related to SHARING! When the person, whom I shared the folder with accesses the folder, she still sees the original sizes, then these file double themselves (seemingly there are 2 of them), and shortly their 4-byte version remains only.

Hello jgxpro,

Thank you for the update!
Let us check the issue with the sharing file option. I will let you know as soon as I have any information.

Thank you for your patience and for providing more details about the sharing file issue.

Best Regards,

[BlompSupport]

Hi jgxpro,

We tested file sharing and found no issues.

Please check if the "4-byte" videos are working on your PC before uploading them to Blomp. If they work, ensure the upload is 100% complete before sharing the link.

We tested large file uploads on both Windows and Mac without issues. Also, ask your friend if he/she has a video player installed to access the videos. It may seem basic, but it could be the cause of the problem.

If you're still having trouble sharing files, please send screenshots or screen recordings so we can assist you further.

Best Regards,

[BlompSupport]

Hello Jgxpro,

Happy Friday!

We would like to follow up with you regarding your open ticket.

Did you follow our instructions? Please let us know if you tried to upload your videos and shared them with your friend again?

If you are still having issues please send us a screen recording of the issue and we will help you out further.

Best Regards,

Hi jgxpro,

We tested file sharing and found no issues.

Please check if the "4-byte" videos are working on your PC before uploading them to Blomp. If they work, ensure the upload is 100% complete before sharing the link.

We tested large file uploads on both Windows and Mac without issues. Also, ask your friend if he/she has a video player installed to access the videos. It may seem basic, but it could be the cause of the problem.

If you're still having trouble sharing files, please send screenshots or screen recordings so we can assist you further.

Best Regards,