paypal canceled, impossible to re-subscribe

yannbauduin
Posts: 10
Joined: Mon Jul 29, 2024 11:32 am

paypal canceled, impossible to re-subscribe

Post by yannbauduin » Tue Oct 01, 2024 6:54 am

Hello,

My paypal payment for the 10TB plan was not automatically renewed as planned and I switched to the free plan.
If I try to resubscribe paypal indicates an error (the system does not work).

BlompSupport
Posts: 735
Joined: Wed Feb 13, 2019 4:20 pm

Re: paypal canceled, impossible to re-subscribe

Post by BlompSupport » Tue Oct 01, 2024 9:31 am

Hello yannbauduin,

We apologize for the renewal issue with your 10TB account. :?
Could you please provide us with a screenshot of the error message?

We'll investigate if there's a problem on our end. In the meantime, please ensure that there is no issue with your PayPal account as well as your card(expiration date, enough funds).

Thank you!

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

yannbauduin
Posts: 10
Joined: Mon Jul 29, 2024 11:32 am

Re: paypal canceled, impossible to re-subscribe

Post by yannbauduin » Tue Oct 01, 2024 9:58 am

No problem with my paypal account for my other payments.

Copy of screen attached.
Capture d'écran 2024-10-01 155448.png

yannbauduin
Posts: 10
Joined: Mon Jul 29, 2024 11:32 am

Re: paypal canceled, impossible to re-subscribe

Post by yannbauduin » Tue Oct 01, 2024 10:11 am

The automatic payment is activated in paypal, and should have been debited on September 25, but this is not the case.
Attachments
Capture d'écran 2024-10-01 160916.png
Capture d'écran 2024-10-01 160905.png
Capture d'écran 2024-10-01 160845.png

yannbauduin
Posts: 10
Joined: Mon Jul 29, 2024 11:32 am

Re: paypal canceled, impossible to re-subscribe

Post by yannbauduin » Wed Oct 02, 2024 5:54 am

I deleted the paypal authorization to ainet corp, to try to recreate a new one, but I still get the same error message.

According to the error message and some research on the internet, it's a problem on your side.

What should I do to recover my 5Tb files?

BlompSupport
Posts: 735
Joined: Wed Feb 13, 2019 4:20 pm

Re: paypal canceled, impossible to re-subscribe

Post by BlompSupport » Wed Oct 02, 2024 6:04 am

Hello yannbauduin,

Thank you for sending screenshots of the issue and for confirming that your PayPal account is working.
I deleted the paypal authorization to ainet corp, to try to recreate a new one, but I still get the same error message.

According to the error message and some research on the internet, it's a problem on your side.

What should I do to recover my 5Tb files?
We are checking if the issue is from our end. Are you saying that you cannot access your files?

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

yannbauduin
Posts: 10
Joined: Mon Jul 29, 2024 11:32 am

Re: paypal canceled, impossible to re-subscribe

Post by yannbauduin » Wed Oct 02, 2024 6:29 am

I have access to the files, but less efficiently than with the paid plan, apparently.
Sorry for the confusion, I was wondering about the future; whether I could continue to use your service.

BlompSupport
Posts: 735
Joined: Wed Feb 13, 2019 4:20 pm

Re: paypal canceled, impossible to re-subscribe

Post by BlompSupport » Wed Oct 02, 2024 11:53 am

yannbauduin wrote:
Wed Oct 02, 2024 6:29 am
I have access to the files, but less efficiently than with the paid plan, apparently.
Sorry for the confusion, I was wondering about the future; whether I could continue to use your service.
Hey yannbauduin,

Don't worry. We are checking the issue. We will let you know when it's fixed so you can try to subscribe again.

Sorry for the inconvenience again.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 735
Joined: Wed Feb 13, 2019 4:20 pm

Re: paypal canceled, impossible to re-subscribe

Post by BlompSupport » Tue Oct 08, 2024 10:36 am

Hello yannbauduin,

We wanted to update you regarding the issue you reported. After our investigation, we found that the problem is from PayPal's side. We are actively working to resolve it and will notify you as soon as you can subscribe again.

Thank you for your patience and understanding.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

yannbauduin
Posts: 10
Joined: Mon Jul 29, 2024 11:32 am

Re: paypal canceled, impossible to re-subscribe

Post by yannbauduin » Wed Oct 09, 2024 5:54 am

Hello,

Thank you for your follow-up, as I really need to know if I should migrate my files to another service or if I can continue to use yours.

I'm waiting. Thank you.

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