paypal canceled, impossible to re-subscribe
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- Posts: 10
- Joined: Mon Jul 29, 2024 11:32 am
paypal canceled, impossible to re-subscribe
Hello,
My paypal payment for the 10TB plan was not automatically renewed as planned and I switched to the free plan.
If I try to resubscribe paypal indicates an error (the system does not work).
My paypal payment for the 10TB plan was not automatically renewed as planned and I switched to the free plan.
If I try to resubscribe paypal indicates an error (the system does not work).
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- Posts: 719
- Joined: Wed Feb 13, 2019 4:20 pm
Re: paypal canceled, impossible to re-subscribe
Hello yannbauduin,
We apologize for the renewal issue with your 10TB account.
Could you please provide us with a screenshot of the error message?
We'll investigate if there's a problem on our end. In the meantime, please ensure that there is no issue with your PayPal account as well as your card(expiration date, enough funds).
Thank you!
Best Regards,
We apologize for the renewal issue with your 10TB account.
Could you please provide us with a screenshot of the error message?
We'll investigate if there's a problem on our end. In the meantime, please ensure that there is no issue with your PayPal account as well as your card(expiration date, enough funds).
Thank you!
Best Regards,
- Blomp support
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
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- Posts: 10
- Joined: Mon Jul 29, 2024 11:32 am
Re: paypal canceled, impossible to re-subscribe
No problem with my paypal account for my other payments.
Copy of screen attached.
Copy of screen attached.
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- Posts: 10
- Joined: Mon Jul 29, 2024 11:32 am
Re: paypal canceled, impossible to re-subscribe
The automatic payment is activated in paypal, and should have been debited on September 25, but this is not the case.
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- Posts: 10
- Joined: Mon Jul 29, 2024 11:32 am
Re: paypal canceled, impossible to re-subscribe
I deleted the paypal authorization to ainet corp, to try to recreate a new one, but I still get the same error message.
According to the error message and some research on the internet, it's a problem on your side.
What should I do to recover my 5Tb files?
According to the error message and some research on the internet, it's a problem on your side.
What should I do to recover my 5Tb files?
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- Posts: 719
- Joined: Wed Feb 13, 2019 4:20 pm
Re: paypal canceled, impossible to re-subscribe
Hello yannbauduin,
Thank you for sending screenshots of the issue and for confirming that your PayPal account is working.
Best Regards,
Thank you for sending screenshots of the issue and for confirming that your PayPal account is working.
We are checking if the issue is from our end. Are you saying that you cannot access your files?I deleted the paypal authorization to ainet corp, to try to recreate a new one, but I still get the same error message.
According to the error message and some research on the internet, it's a problem on your side.
What should I do to recover my 5Tb files?
Best Regards,
- Blomp support
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
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- Posts: 10
- Joined: Mon Jul 29, 2024 11:32 am
Re: paypal canceled, impossible to re-subscribe
I have access to the files, but less efficiently than with the paid plan, apparently.
Sorry for the confusion, I was wondering about the future; whether I could continue to use your service.
Sorry for the confusion, I was wondering about the future; whether I could continue to use your service.
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- Posts: 719
- Joined: Wed Feb 13, 2019 4:20 pm
Re: paypal canceled, impossible to re-subscribe
Hey yannbauduin,yannbauduin wrote: ↑Wed Oct 02, 2024 6:29 amI have access to the files, but less efficiently than with the paid plan, apparently.
Sorry for the confusion, I was wondering about the future; whether I could continue to use your service.
Don't worry. We are checking the issue. We will let you know when it's fixed so you can try to subscribe again.
Sorry for the inconvenience again.
Best Regards,
- Blomp support
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
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- Posts: 719
- Joined: Wed Feb 13, 2019 4:20 pm
Re: paypal canceled, impossible to re-subscribe
Hello yannbauduin,
We wanted to update you regarding the issue you reported. After our investigation, we found that the problem is from PayPal's side. We are actively working to resolve it and will notify you as soon as you can subscribe again.
Thank you for your patience and understanding.
Best Regards,
We wanted to update you regarding the issue you reported. After our investigation, we found that the problem is from PayPal's side. We are actively working to resolve it and will notify you as soon as you can subscribe again.
Thank you for your patience and understanding.
Best Regards,
- Blomp support
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s
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- Posts: 10
- Joined: Mon Jul 29, 2024 11:32 am
Re: paypal canceled, impossible to re-subscribe
Hello,
Thank you for your follow-up, as I really need to know if I should migrate my files to another service or if I can continue to use yours.
I'm waiting. Thank you.
Thank you for your follow-up, as I really need to know if I should migrate my files to another service or if I can continue to use yours.
I'm waiting. Thank you.