Cant download the files

[ev1ly]

I used storage for 5.4 gb, but rn I am downloading a file that has already been downloaded for 5.7 gigabytes, I think that this is an endless process that will never end, and what I was able to download only through the share function, just from my profile, my download link cannot for several hours prepare

[ev1ly]

and what happens with my files? i tried to download 1 file from this archive, and i see type of file is "file", although in my archive there were only videos

[BlompSupport]

Hello ev1ly,

Thank you for reaching out to us. We're sorry to hear you're experiencing difficulties downloading the large file (5.7 GB).

We're currently looking into the issue. In the meantime, please ensure you have a stable internet connection, as this could be affecting your download speed. We recommend checking your connection by testing your internet speed, restarting your router, and making sure that all internet cables are plugged.

Once you've checked your connection, please try downloading the file again. If you manage to complete the download while we investigate the issue, we’d appreciate it if you could let us know.

Please be aware that a slow internet connection may result in longer download times for your file, given its large size of over 5.7 GB.

Thank you for your cooperation!

Best regards,

[ev1ly]

my internet connection is good, all files was downloaded with type "the file", but all files which i upload was videos

[BlompSupport]

my internet connection is good, all files was downloaded with type "the file", but all files which i upload was videos

Hi ev1ly,

Thank you for the confirmation.
Give us some time to investigate the issue and we will let you know as soon as it's fixed.

Have a great weekend.

Best Regards,

[BlompSupport]

Hello ev1ly,

Thank you for your patience.
We have a green light from our tech team that the issue is fixed.
Kindly try to download your files again and let us know if it works.

Best Regards,