My account has been suspended

[vaishuc77]

My account got suspended due to inactivity. I didnt know i had to login once a month. I will do so from now on. Kindly restore my account with all my photos and videos.

Regards,
Vaishali C

[BlompSupport]

Hello Vaishali C,

We're sorry to hear your account was suspended due to inactivity.

But no worries! You can easily restore your account, along with all your uploaded files, whenever you're ready. Just follow the steps listed here:

https://support.blomp.com/viewtopic.php ... 92d6025083

If you need further assistance we are here to help.

Blomp on!

Best Regards,

[whxdec2023]

Hi, would you please restore my account? I didn't know that I need to login once in every 30 days.
Thanks!

account : whxDec2023@gmail.com
John Whx

[BlompSupport]

Hi, would you please restore my account? I didn't know that I need to login once in every 30 days.
Thanks!

account : whxDec2023@gmail.com
John Whx

Hi John,

Kindly check your DM. We sent you more information about the account recovery there.

Best Regards,

[whxdec2023]

So, I have to pay money to get my own files? I understand Blomp is a business but this trick of active login to cash-in is certainly not a good model. You offer good service and people will pay for it. Not capitalizing on people's ignorance. Had you said $5 for trial I wouldn't mind trying but this... Anyways, I replied and I would apreciate you reactivate my account. Thanks!

John, Whx

[BlompSupport]

So, I have to pay money to get my own files? I understand Blomp is a business but this trick of active login to cash-in is certainly not a good model. You offer good service and people will pay for it. Not capitalizing on people's ignorance. Had you said $5 for trial I wouldn't mind trying but this... Anyways, I replied and I would apreciate you reactivate my account. Thanks!

John, Whx

Hi John,

We’ve explained in our DMs how everything works, and we’ve also provided proof that your files are safe and that Blomp is not a scam.

Blomp is free to use, but if you’re on the basic plan and haven’t logged in for 30 days, there’s a one-time activation fee of just $5. This isn’t a trick; it’s a standard policy that applies to all our users.

As we mentioned in our DMs, you can easily restore your account by following the steps we provided. To active your account please follow the steps here: https://support.blomp.com/viewtopic.php ... 92d6025083 or you can send us proof of payment and we can assist you recover your account.

We totally understand that monthly logins aren’t for everyone! If you prefer, you can subscribe to one of our premium storage plans that keep your account active without the need for monthly logins. Feel free to explore your options!

If you have any more questions or need further assistance, we’re here to help!

Best Regards,

[whxdec2023]

Please stop defending. Of course, it is a scam. Period. Like I posted in DM, had you stated this "every 30 days mandatory login is required" explicitly during sign-up I would have done it. Let's say I pay this one time fee what guarantee Blomp doesn't have more hidden clauses or worst my data is not there or unable to access? It comes down ethical practice and subsequent confidence in Blomp.
There is no explanation on
1) Once re-activated will I able to login with the same user-id and password and everything works seamless?
2) Is 30 days login is still applicable?
3) Is the payment process is automatic and my account is instantly restored?
Do you have faqs with screenshots on these queries? (last checked nothing of this sort is mentioned).

So, stop explaining prove your are legit through actions. A basic apology for tricking users and add this "30 days once mandatory login" on basic sign-up page to begin with.

Thanks!

[BlompSupport]

Hey John,

I appreciate your concerns, and I understand why you feel that way. I want to clarify that Blomp is not a scam. Our policies, including the mandatory 30-day login for the basic plan, have been in place since the beginning and apply equally to all users.

To address your questions:

1) Once re-activated will I able to login with the same user-id and password and everything works seamless?

Yes, once reactivated, you can log in with the same Blomp account and password, and everything should work seamlessly.

2) Is 30 days login is still applicable?

The 30-day login requirement is still applicable on the basic plan.

3) Is the payment process is automatic and my account is instantly restored?

The payment process is straightforward; you can link your PayPal account for a one-time fee of $5 to reactivate your account instantly.

I totally understand that transparency is key. As we explained to you in DM, we have already posted about the monthly logins here https://support.blomp.com/viewtopic.php ... faa3380b16.
Another indication of the monthly login requirement can be found under the storage packages, which state "No Monthly Logins Required." (Review the sent screenshot)This means that users on the basic plan must log in at least once a month. The self-recovery feature and the activation fee have been recently implemented and apply to all users.

I hope that we have answered your questions and concerns.

Best Regards,

[aleacimfhhh]

Hello,
Blomp, is there any other way to reactivate an account? Could you guys give a discount of some sort if we lost multiple accounts or anything that could reduce a little bit of the price? Dollar is extremely expensive where I live. Please, I lost a lot of files.
Thank you!

[BlompSupport]

Hello Blomper,

We are sorry to hear that your account got suspended due to inactivity.
To activate your account you must follow the reactivation steps mentioned here:
https://support.blomp.com/viewtopic.php ... 92d6025083

Can you please confirm how many accounts you need to reactivate?

Thank you.

Best Regards,