i can't login with linux app

[yuehpih]

i use linux app, after install it.
and not login, but was login on website.
please help it.

[BlompSupport]

Hello Blomper,

We apologize for the late reply. I have escalated the issue to the tech team and I was waiting for their feedback. Our team has checked the Blomp app and could not detect any issues.

Can you please make sure that you use the latest version of the Linux OS and the Blomp app and try to log in again?

Let us know if you can log in without issues.

Best Regards,

[BlompSupport]

Hello yuehpih,

Happy Monday!

We haven't received any updates from you regarding this issue. Since we value our Blomp community, we’d like to check if the login problem has been resolved.

If you need further help please contact us.

Thank you.

Best Regards,

[evilone]

Hello Blomp,

I'm having the same issue - linux app won't login. And nothing personal, but the statement

make sure that you use the latest version of the Linux OS

is utterly ridiculous both from the techinical and quality support point of view, especially in the Linux realm. It bears asolutely no logical reason behind it - Linux has dozens of flavours and dozens of versions are in use. So if you manage to reproduce the bug, then the fix would be embraced, otherwise please be more specific in which technical information you need in order to reproduce and fix it, this type of bug is definitely not the one that should take a month to fix

Regards

[BlompSupport]

Hello Blomp,

I'm having the same issue - linux app won't login. And nothing personal, but the statement

make sure that you use the latest version of the Linux OS

is utterly ridiculous both from the techinical and quality support point of view, especially in the Linux realm. It bears asolutely no logical reason behind it - Linux has dozens of flavours and dozens of versions are in use. So if you manage to reproduce the bug, then the fix would be embraced, otherwise please be more specific in which technical information you need in order to reproduce and fix it, this type of bug is definitely not the one that should take a month to fix

Regards

Dear evilone,

We hope you’re having a wonderful Monday!

Thank you for your attention to this matter. Could you please take a moment to read our previous message thoroughly? It seems some important details may have been missed.

Regarding our comment:

Can you please ensure you’re using the latest version of the Linux OS and the Blomp app, and then try logging in again?

We’d like to emphasize the importance of using the latest version of both the Linux OS and the Blomp app when logging in. This detail is crucial for addressing potential issues.

We are committed to enhancing our services and regularly update the Blomp app to fix reported bugs. Users with outdated versions of either the OS or the app might still experience errors. We hope this clarifies the situation.

Currently, we are implementing major updates to our BlompLive app which obviously takes time.

Once you made sure you have the latest version and you are still having issues, I will make sure one of our developers is appointed to you. The developer will work with you closely to monitor your issues/steps and make sure you are 100% satisfied with Blomp.

Thank you for your understanding and patience. If you have any further questions, please don’t hesitate to reach out or consult our FAQs https://support.blomp.com/app.php/help/ ... 556a4b86b2.

Blomp is a safe and supportive community where we focus on solutions and share positive vibes. Kindly read more about our terms of use here https://support.blomp.com/ucp.php?mode= ... 556a4b86b2.

Best Regards,