Unable to connect with your Blomp account. Please try again later.

natkat
Posts: 2
Joined: Wed Feb 17, 2021 11:36 am

Re: Unable to connect with your Blomp account. Please try again later.

Post by natkat » Sat May 11, 2024 12:52 pm

Hi, I am not able to login to my account. Kindly help me with this issue. (User with Email does not exist. Please register and try again)
Thanks.

BlompSupport
Posts: 831
Joined: Wed Feb 13, 2019 4:20 pm

Re: Unable to connect with your Blomp account. Please try again later.

Post by BlompSupport » Mon May 13, 2024 8:33 am

Hello Blomper,

We apologize for the inconvenience of being unable to access your Blomp account.

Could you kindly provide us with the email address associated with your Blomp account?


Thank you for your cooperation.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

natkat
Posts: 2
Joined: Wed Feb 17, 2021 11:36 am

Re: Unable to connect with your Blomp account. Please try again later.

Post by natkat » Sun May 26, 2024 4:20 pm

Hello, I used the following address to register my account: mouse_by@tut.by.

BlompSupport
Posts: 831
Joined: Wed Feb 13, 2019 4:20 pm

Re: Unable to connect with your Blomp account. Please try again later.

Post by BlompSupport » Mon May 27, 2024 10:12 am

Hello, I used the following address to register my account: mouse_by@tut.by.
Hello Blomper,

We wanted to inform you that upon reviewing your account, we found it was deleted due to inactivity. Your last login was on February 9th, 2024. To maintain an active account, remember to log in at least once every 30 days or subscribe to one of our premium plans.

Don't worry! We've recovered your account. Please check your DM for more details.

Thank you for choosing Blomp services.

Have a great day!

Cheers,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

audsm
Posts: 1
Joined: Mon Feb 26, 2024 7:16 pm

Re: Unable to connect with your Blomp account. Please try again later.

Post by audsm » Mon Jun 03, 2024 7:10 pm

Yikes. This is not a reliable service and Blomp can not be recommended- I encouraged all of my staff to utilize this platform and we have been testing it for swapping our footage to and sell from.
Now we learn that all accounts have been 'deleted due to inactivity' after 30 days- OMG we could never direct customers to trust this service. This was advertised as a two years period of inactivity when we first brought it forward as a proposed product, terms and conditions changed ...and this is why we could never trust nor depend on a start up to partner in a growing organization.

BlompSupport
Posts: 831
Joined: Wed Feb 13, 2019 4:20 pm

Re: Unable to connect with your Blomp account. Please try again later.

Post by BlompSupport » Tue Jun 04, 2024 7:35 am

audsm wrote:
Mon Jun 03, 2024 7:10 pm
Yikes. This is not a reliable service and Blomp can not be recommended- I encouraged all of my staff to utilize this platform and we have been testing it for swapping our footage to and sell from.
Now we learn that all accounts have been 'deleted due to inactivity' after 30 days- OMG we could never direct customers to trust this service. This was advertised as a two years period of inactivity when we first brought it forward as a proposed product, terms and conditions changed ...and this is why we could never trust nor depend on a start up to partner in a growing organization.
Hey Blomper,

Thank you for referring Blomp to your staff and we’re sorry to hear that your accounts were deactivated due to inactivity. :? No worries though, we can easily restore them along with all your uploaded files. Just send us the email addresses linked to your Blomp accounts.

We want you to know that our service is reliable and trusted by thousands of happy customers worldwide. We're always working to make Blomp more user-friendly, thanks to our amazing community.

If logging in every month isn’t your thing, consider subscribing to one of our premium plans. They’ll keep your accounts active without the need for regular logins.

Best regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 831
Joined: Wed Feb 13, 2019 4:20 pm

Re: Unable to connect with your Blomp account. Please try again later.

Post by BlompSupport » Tue Jun 04, 2024 9:07 am

Hey, Audsm. I heard about your new comment, and how you have been unsatisfied with our platform. Wanted to chime in and give you a little bit more information. I'm thinking that maybe you are confusing us with another platform? I have been in this company for more than four years, and our rules have never changed since inception.

To reconfirm, I reached out to one of our senior developers who has been here for 13+ years, and they too confirmed no changes.

We have more than 100,000 daily customers and none of them ever have complained about this issue. All of them have thoroughly read the rules upon signing up and they realized that they have to log in at least once a month to keep their accounts active (for the free plan). And just as my colleague mentioned here, your account can be renewed. Anyway, hope this makes sense. Blomp cares about all of its customers, and we do not want any misunderstanding among our clients.
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

philistin
Posts: 7
Joined: Sun Jan 21, 2024 9:50 pm

Re: Unable to connect with your Blomp account. Please try again later.

Post by philistin » Sun Jun 23, 2024 4:58 pm

Since I lost my 200GB, i'm unable this mornig to connect my Z drive, again !
Is this linked or coincidence ?
Whatever it is, if i'm back at the basic 20GB, I should be able to connect to my account to get my Z drive and move ALL my files from Blomb to my PC.
Since I cant connect to my Z drive, I have tu use the BlompLive to download my files. This doen't go very well, many of my files are "corrupted" and can't be downloaded (files at 0kb).
I've subscribed to a month only just to recover my files, it's worthless since i'm unable to recover them all.
Blob Beta will remain Beta if no improvements and will disapear for sure if it corrupts our files and can't download them.
All this really sucks ! Blomp finally is a really bad experience.
Attachments
2024-06-23_151621.jpg

mizhar
Posts: 1
Joined: Thu May 23, 2024 3:11 am

Re: Unable to connect with your Blomp account. Please try again later.

Post by mizhar » Sun Jun 23, 2024 7:09 pm

Cannot login in Blomp Go.
Attachments
Untitled.png

BlompSupport
Posts: 831
Joined: Wed Feb 13, 2019 4:20 pm

Re: Unable to connect with your Blomp account. Please try again later.

Post by BlompSupport » Mon Jun 24, 2024 8:53 am

philistin wrote:
Sun Jun 23, 2024 4:58 pm
Since I lost my 200GB, i'm unable this mornig to connect my Z drive, again !
Is this linked or coincidence ?
Whatever it is, if i'm back at the basic 20GB, I should be able to connect to my account to get my Z drive and move ALL my files from Blomb to my PC.
Since I cant connect to my Z drive, I have tu use the BlompLive to download my files. This doen't go very well, many of my files are "corrupted" and can't be downloaded (files at 0kb).
I've subscribed to a month only just to recover my files, it's worthless since i'm unable to recover them all.
Blob Beta will remain Beta if no improvements and will disapear for sure if it corrupts our files and can't download them.
All this really sucks ! Blomp finally is a really bad experience.
Hello Blomper,

Thank you for reporting this issue.

We apologize for the inconvenience you've experienced with the loss of your 200 GB and your inability to access your Z-Drive.

Rest assured, we are here to assist you. Please give us some time to review your account.

We're delighted to have you as a part of the Blomp community since last month. Our goal is to always provide the best service to our users, and your support helps us create a better, more user-friendly space.

I'll keep you updated on the status of your ticket.

Have a wonderful Monday!

Best regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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