Cannot Login

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bert07
Posts: 2
Joined: Thu Nov 12, 2020 2:12 pm

Cannot Login

Post by bert07 » Fri Jun 07, 2024 3:43 pm

When I try to login to my account, Blomp says that the user does not exist. And 'yes' I checked for typing errors.
regisered with marien.bert@telenet.be

But my new e-mail is marien.bert@proximus.be

BlompSupport
Posts: 825
Joined: Wed Feb 13, 2019 4:20 pm

Re: Cannot Login

Post by BlompSupport » Mon Jun 10, 2024 9:56 am

Hello Blomper,

Happy start of the week!

1. Can you please explain what do you mean by
But my new e-mail is marien.bert@proximus.be
?
Do you want to change your email address?

2. Regarding your Blomp account marien.bert@telenet.be we will check and we will come back to you with a solution.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 825
Joined: Wed Feb 13, 2019 4:20 pm

Re: Cannot Login

Post by BlompSupport » Tue Jun 11, 2024 5:34 am

Hello Blomper, :)

Thank you for your patience.
We have checked your account marien.bert@telenet.be and found out that it was closed on April 24th. Your last login was on 2024-03-14.

However, we have some fantastic news!

Your Blomp account (marien.bert@telenet.be) is being restored. Please log in using your previous password and let us know if the login is successful. If you need your password, just let us know, and we will send it to you directly.

Regarding your new email address, we are still awaiting your feedback. Would you like to update your email address, or are you considering opening a new account? Please let us know if you need any further assistance.

Thank you and have a great day!

Best regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

ZAoWjpq2
Posts: 1
Joined: Tue Jun 11, 2024 5:18 am

Re: Cannot Login

Post by ZAoWjpq2 » Wed Jun 12, 2024 4:31 am

Yes, I could login now. Thank you.

Yes, I would like to change my email address to marien.bert@proximus.be

BlompSupport
Posts: 825
Joined: Wed Feb 13, 2019 4:20 pm

Re: Cannot Login

Post by BlompSupport » Wed Jun 12, 2024 5:46 am

ZAoWjpq2 wrote:
Wed Jun 12, 2024 4:31 am
Yes, I could login now. Thank you.

Yes, I would like to change my email address to marien.bert@proximus.be
Hello Blomper,

We’re glad to hear that you can now log in without any issues! 🙂

Regarding the email change, please note that currently, there isn't an option to change the email address, and we are unable to assist with this. However, you can create a new account with your new email address free of charge.

We apologize for any inconvenience this may cause and wish you a wonderful day!

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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