200 GB Gone, Now Only 20 GB. Why?

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mr_spacely
Posts: 1
Joined: Mon Dec 11, 2023 6:17 pm

200 GB Gone, Now Only 20 GB. Why?

Post by mr_spacely » Sat May 18, 2024 10:14 pm

I had full 200GB of storage. I log in today and now only 20 GB. What happened here?
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BlompSupport
Posts: 873
Joined: Wed Feb 13, 2019 4:20 pm

Re: 200 GB Gone, Now Only 20 GB. Why?

Post by BlompSupport » Mon May 20, 2024 12:35 pm

Hello Blomper,

Good day. :)

Thank you for reporting the storage issue and for sending us a screenshot of your dashboard.
Give us some time to review your account and we contact you soon with a solution.

Thank you for choosing Blomp and have a nice day.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 873
Joined: Wed Feb 13, 2019 4:20 pm

Re: 200 GB Gone, Now Only 20 GB. Why?

Post by BlompSupport » Tue May 21, 2024 1:25 pm

Hello Blomper,

Thanks for your patience. 😊

We've identified why you lost your 200 GB storage. Currently, you are using the basic plan. You originally earned 200 GB by referring 9 friends. However, they became inactive (not logged in 30 days), causing you to lose the extra storage.

Don't worry! You can still earn your 200 GB storage again.

You can regain it by re-inviting friends or opting for one of your premium storage plans. For more information regarding our storage plans please visit "Plan and Billing" which you can find on your Blomp profile or on our website.

If you want to invite your friends again kindly do the following:

REMOVE the previous friends' invites

1. Go to your Dashboard.
2. Click on "Get More Space."
3. Find your friend's invite marked in red as "Not verified."
4. Click on the x to remove it.

CLEAR YOUR CACHES

5. Once removed, please clear your caches
Here is how to clear your browser's cache on a computer
-Windows: Press Ctrl + Shift+ Del.
-Mac: Press Command + Shift + Del.
-Chromebook: Press Ctrl + Shift + Backspace.

INVITE your friends again

6. Once you clear your caches please reinvite your friend by entering his email address in the email invitation box under the "Get More Space" section.

Please let us know if this helped or if you have any further questions.

Thank you, and have a great day.

Kind Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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