Video preview not working

[devbyveritech]

I uploaded a video, but I can’t preview it.
If I download the video though, it’ll play as it should. But it doesn’t play on blomp website.

[BlompSupport]

Hello Blomper,

I hope you are having a fantastic day!

Thank you for reporting your issue with the video preview.
We are currently checking your account and I will let you know when it's resolved.

Thank you for your patience.

Kind Regards,

[BlompSupport]

Hello Blomper,

How are you?

We've checked your account and sent you a DM with a screen recording showing your video playing smoothly.

Could you please check your DM for more details?

Thanks a bunch!

[BlompSupport]

Hello Blomper,

We sent you a new DM regarding your open ticket.
Please check and let us know if the issue is fixed.

Kind Regards,

[BlompSupport]

Hello Blomper,

I hope you are doing well. As I mentioned in DM we are still working on resolving the issue.

Kindly let us know which type of video player you have set up to use for your Chrome and Firefox browsers.

Thank you.

Kind Regards,

[BlompSupport]

Happy Monday Blomper!

We are still looking forward to receiving information regarding the type of video player you have configured for your Chrome and Firefox browsers.

Thank you in advance for your collaboration.

Best Regards,