problem with upgrade

zecarodrigues
Posts: 18
Joined: Sun Jul 09, 2023 5:50 am

Re: problem with upgrade

Post by zecarodrigues » Mon Mar 11, 2024 3:14 pm

I did that and sent you the pictures.
Do you want me to do it again?
Are you sure of what are you doing?
Thanks
Jose Carlos.

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: problem with upgrade

Post by BlompSupport » Tue Mar 12, 2024 5:04 am

Hello Jose,

After reviewing our end, we haven't been able to detect any issues.
To assist you further, could you please provide a video or screen recording illustrating the problem you're experiencing?

As previously advised, ensure you're using the latest version of Blomp and capture the file explorer in the background during the recording.

Thank you for your cooperation.

Best regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

zecarodrigues
Posts: 18
Joined: Sun Jul 09, 2023 5:50 am

Re: problem with upgrade

Post by zecarodrigues » Tue Mar 12, 2024 6:04 am

Downloaded the last version. Bu now can't login in my account
What can I do?
Thanks
Jose Carlos

zecarodrigues
Posts: 18
Joined: Sun Jul 09, 2023 5:50 am

Re: problem with upgrade

Post by zecarodrigues » Tue Mar 12, 2024 7:35 am

I installed the new version of the program. and now I can't even log into my account.
What should I do?
Thank youJosé Carlos

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: problem with upgrade

Post by BlompSupport » Tue Mar 12, 2024 10:00 am

Hi Jose,

We apologize for the inconvenience you're experiencing with logging into your account following the installation of the latest version of Blomp. :?

Rest assured, we're actively investigating your account and will promptly notify you once the issue has been resolved.

Kind Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

zecarodrigues
Posts: 18
Joined: Sun Jul 09, 2023 5:50 am

Re: problem with upgrade

Post by zecarodrigues » Thu Mar 14, 2024 5:22 am

No news?

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: problem with upgrade

Post by BlompSupport » Fri Mar 15, 2024 7:56 am

Hello Jose,

Thank you for your patience!

1. Good news – we've sorted out the issues with your account, so you should be able to log into Blomp hassle-free now. 8-)

2. Regarding your Z-Drive, we've sent you a DM containing a screen recording that explains how to mount and access it. Just follow the steps shown in the video, and please let us know if it works for you.

3. If you require any additional assistance, it would be greatly appreciated if you could send us a screen recording of your process.

We're here to assist you in any way we can!

Cheers,

Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

zecarodrigues
Posts: 18
Joined: Sun Jul 09, 2023 5:50 am

Re: problem with upgrade

Post by zecarodrigues » Fri Mar 15, 2024 3:02 pm

How can I see this video?
Thanks
Jose Carlos

zecarodrigues
Posts: 18
Joined: Sun Jul 09, 2023 5:50 am

Re: problem with upgrade

Post by zecarodrigues » Sat Mar 16, 2024 8:07 am

Z drive is ok now.
Thanks
Jose Carlos

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