Files not able to download

supercars9790
Posts: 4
Joined: Fri Sep 01, 2023 1:34 am

Files not able to download

Post by supercars9790 » Sun Dec 17, 2023 5:11 am

:roll: :cry: :x I have some files saved on blomo but when I download them and they to open them it says "file not able to open" please help in cannot lose those videos

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: Files not able to download

Post by BlompSupport » Mon Dec 18, 2023 5:12 am

Hello Blomper,

Oh no! We are sorry to hear that you are not able to download files. :(
Our tech team will check this issue now. If you see any other error message you can also send us a screenshot that will help our team to detect easily the problem.

Thank you for your patience and collaboration.

Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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BlompTeam
Site Admin
Posts: 154
Joined: Wed Nov 07, 2018 8:14 am

Re: Files not able to download

Post by BlompTeam » Mon Dec 18, 2023 5:58 am

Hi again Blomper,

We have a question for you.

Is it just a specific file that you're unable to open when downloading it through Blomp, or have you attempted to download multiple files, experiencing the same error of being unable to open them?

Thank you for your cooperation.
BlompTeam

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Blomp
Blomp Music Video

supercars9790
Posts: 4
Joined: Fri Sep 01, 2023 1:34 am

Re: Files not able to download

Post by supercars9790 » Fri Dec 22, 2023 1:50 am

Multiple files are unable to download I've tried many and I only download once at a time I noticed this happend once I renamed them

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BlompTeam
Site Admin
Posts: 154
Joined: Wed Nov 07, 2018 8:14 am

Re: Files not able to download

Post by BlompTeam » Fri Dec 22, 2023 10:17 am

Hello Blomper,

Thank you for the clarification. :)
Our tech team is already investigating the issue. I will let you know when the issue is fixed.
We thank you in advance for your patience.

Kind Regards,
BlompTeam

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Blomp
Blomp Music Video

barberanne
Posts: 1
Joined: Wed May 05, 2021 12:43 pm

Re: Files not able to download

Post by barberanne » Fri Dec 22, 2023 3:11 pm

I'm having trouble downloading files and getting a "check internet connection" message. I cannot do more than one file download at a time, but even a single download will time out on me. Like your product and it's affordable, but I get lots of glitches.

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BlompTeam
Site Admin
Posts: 154
Joined: Wed Nov 07, 2018 8:14 am

Re: Files not able to download

Post by BlompTeam » Mon Dec 25, 2023 12:47 pm

Hello Blomper,

Happy Holidays!
We are glad that you enjoy using our services. :D
Thank you for your patience and for sharing additional details about the issue.
Despite the holiday season, our team is actively working to address and resolve the issue as efficiently as possible.

We'll keep you posted on the progress and let you know once it's resolved. ;)

Best regards,
BlompTeam

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Blomp
Blomp Music Video

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: Files not able to download

Post by BlompSupport » Wed Dec 27, 2023 5:05 am

Hello Blomper,

Great news! The problem has been resolved.

Please verify if you can now successfully download your files. 😊

Thank you and have a wonderful day.

Best regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

supercars9790
Posts: 4
Joined: Fri Sep 01, 2023 1:34 am

Re: Files not able to download

Post by supercars9790 » Mon Jan 01, 2024 7:41 am

No it's the same the file downloads but not as a video. It downloads as an apk when I tap on it it says "file not able to open"

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: Files not able to download

Post by BlompSupport » Wed Jan 03, 2024 6:01 am

Hello Blomper,

Happy New Year!

We are sorry that you can not open your downloaded files :(
The issue is already been reported and I will let you know when it will be fixed.
In case you are experiencing further issues feel free to send us a screenshot of the problem and we will do our best to resolve it asap.

Wishing you a great day ahead!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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