Проблема загрузки и создания папки

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diver28
Posts: 4
Joined: Wed Dec 07, 2022 4:48 am

Проблема загрузки и создания папки

Post by diver28 » Thu Nov 30, 2023 4:39 am

Добрый день, перестали загружаться файлы - после завершения загрузки окно само обновляется и файл исчезает. Так же не создается папка, надпись "Ошибка сервера", затем появляется путь "корневой каталог + название папки", но фалы туда не загружаются и затем папка исчезает.
Пробовал через день - всё повторяется.

BlompSupport
Posts: 657
Joined: Wed Feb 13, 2019 4:20 pm

Re: Проблема загрузки и создания папки

Post by BlompSupport » Thu Nov 30, 2023 6:11 am

Dear Blomper,

We sincerely apologize for the inconvenience you're facing while trying to create a new folder and download files.

Could you please specify whether you encounter this issue on the Blomp website or through the Blomp Live app? While our initial tests indicate that the downloading feature is functioning correctly on our end, our technical team will conduct a thorough review to ensure everything is in order.

To assist us further, could you share a screenshot of the error message you're receiving? Additionally, kindly check your internet connection, ensuring it's stable, and consider clearing your caches.

Your cooperation is highly appreciated. We hope you have a pleasant day. We'll keep you updated on the status of the issue once our team has resolved it.

Best regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

diver28
Posts: 4
Joined: Wed Dec 07, 2022 4:48 am

Re: Проблема загрузки и создания папки

Post by diver28 » Thu Nov 30, 2023 6:48 am

Это на веб-сайте Blomp. Интернет-соединение стабильное, кэш очищен. Скрин прилагаю.

Мне удалось создать папку на английском языке (ранее на русском языке не получалось). Но файлы в неё не загружаются (сначала успешная загрузка, потом они исчезают).
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BlompSupport
Posts: 657
Joined: Wed Feb 13, 2019 4:20 pm

Re: Проблема загрузки и создания папки

Post by BlompSupport » Thu Nov 30, 2023 10:03 am

Dear Blomp user,

Thank you very much for providing us with screenshots and additional information about your issue with downloading files. :)

Please answer the following:

1. Are you confirming that you no longer encounter problems when creating a new folder?
2. You have only issues with downloading files now. Is this correct?

Give us some time to thoroughly investigate the problem, and we will reach out to you with updates. ;)

Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

diver28
Posts: 4
Joined: Wed Dec 07, 2022 4:48 am

Re: Проблема загрузки и создания папки

Post by diver28 » Thu Nov 30, 2023 11:34 am

1. Да. Но только на английском языке. Yа русском не получается.
2. Да. Файлы не загружаются.

BlompSupport
Posts: 657
Joined: Wed Feb 13, 2019 4:20 pm

Re: Проблема загрузки и создания папки

Post by BlompSupport » Fri Dec 01, 2023 3:10 am

Dear Blomper,

Thanks a bunch for the clarification.
Our tech team is working on the both issues and we will let you know when it's fixed so you can create new folders and download files once again.

Thank you for your cooperation and have a good day.

Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 657
Joined: Wed Feb 13, 2019 4:20 pm

Re: Проблема загрузки и создания папки

Post by BlompSupport » Mon Dec 04, 2023 9:09 am

Dear Blomper,

We're pleased to update you that the problem is currently being addressed. 8-)

Kindly verify if you can now:

1. Create a new folder.
2. Download an entire folder. Please note that you should expect an email containing a download link, which you'll need to click on to retrieve your files.


Please inform us of your experience with these actions.

We anticipate your feedback.

Thank you, and have a great day
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

diver28
Posts: 4
Joined: Wed Dec 07, 2022 4:48 am

Re: Проблема загрузки и создания папки

Post by diver28 » Wed Dec 06, 2023 3:50 am

Всё работает: папки на русском языке, загрузка файлов. Благодарю за помощь! ;)

BlompSupport
Posts: 657
Joined: Wed Feb 13, 2019 4:20 pm

Re: Проблема загрузки и создания папки

Post by BlompSupport » Wed Dec 06, 2023 4:21 am

Пожалуйста Blomper, :D

Thanks for letting us know everything's working now!

If you ever have more questions or need assistance, just give us a shout.

Wishing you an awesome day ahead! 😊
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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