Upgrading.

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justin39
Posts: 9
Joined: Mon Jun 26, 2023 9:11 am

Upgrading.

Post by justin39 » Tue Aug 01, 2023 6:15 am

Unable to do account upgrade.

Said to cancel current autopay.

Did that but it still says to cancel Autopay every time I click upgrade.

Checked with Paypal & it has definitely been cancelled.

Not due again till 28 August but what happens if it is not fixed by then?

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: Upgrading.

Post by BlompSupport » Wed Aug 02, 2023 3:21 am

Hey Blomper!

We're really sorry to hear that you're having trouble upgrading your account.

Don't worry, though! We've already started looking into the problem, and we promise to keep you updated on our progress. Hang in there, and we'll get this issue fixed for you as soon as possible!

If you have any questions or need further assistance, feel free to reach out to us.

Thanks for your patience! 😊
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

life8607
Posts: 19
Joined: Sat Jul 22, 2023 4:23 am

Re: Upgrading.

Post by life8607 » Wed Aug 02, 2023 8:53 am

Hi blomp,

i posted a topic for the same issue, are you looking into it globally or for the above user?
if globally i sad nothing, if per user please help me too!

Code: Select all

https://support.blomp.com/viewtopic.php?f=11&t=1593&sid=8d701dfb79ec8c18914f8ef2e541c292

justin39
Posts: 9
Joined: Mon Jun 26, 2023 9:11 am

Re: Upgrading.

Post by justin39 » Thu Aug 03, 2023 10:28 pm

Fixed

embroider5169
Posts: 14
Joined: Wed Jul 19, 2023 5:46 pm

Re: Upgrading.

Post by embroider5169 » Fri Aug 04, 2023 5:56 am

yes i can confirm the fixed worked cheers!

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: Upgrading.

Post by BlompSupport » Fri Aug 04, 2023 8:50 am

Hello there Blompers!

embroider5169 and justin39, we are very very happy to see you guys satisfied with Blomp.

life8607, no matter whether the issue is a global issue or an isolated issue, we are here for you. Yes, we saw your issue, and we are currently working on it to make sure everything is working well for you. We thank you for your patience and understanding.

:)
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

embroider5169
Posts: 14
Joined: Wed Jul 19, 2023 5:46 pm

Re: Upgrading.

Post by embroider5169 » Sat Aug 05, 2023 3:02 am

Hi blomp

Sorry the life account is also mine it's working like a charm!

I needed 20tb that's why I have 2 subscriptions of 10tb.
Cheers again for your support <3

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