blomp service down (error 500 / 503 / credentials declined / file missing

embroider5169
Posts: 14
Joined: Wed Jul 19, 2023 5:46 pm

blomp service down (error 500 / 503 / credentials declined / file missing

Post by embroider5169 » Fri Jul 28, 2023 1:28 pm

Hi team,

Why is blomp down 2 times within 48h?

website is response is slow, and token access is denied.
This is the 2nd time in 48h that it happens, tested from 3 different networks all with the same result:

Code: Select all

Failed to create file system for "xxx": failed to make remote "xxx" to wrap: Post "https://authenticate.blomp.com/tokens": dial tcp 205.134.171.76:443: connect: connection timed out
same happens on other authentication URL tried both on 3 networks in 3 different country's same result.
also unable to login to dashboard from 3 different country's.
Last edited by embroider5169 on Sat Aug 12, 2023 3:52 am, edited 1 time in total.

life8607
Posts: 19
Joined: Sat Jul 22, 2023 4:23 am

Re: blomp service down 2x 48h

Post by life8607 » Fri Jul 28, 2023 2:40 pm

Dashboard also showing 0 bytes after loading for over30 min, please advice.
Image

embroider5169
Posts: 14
Joined: Wed Jul 19, 2023 5:46 pm

Re: blomp service down 2x 48h

Post by embroider5169 » Fri Jul 28, 2023 3:25 pm

life8607 wrote:
Fri Jul 28, 2023 2:40 pm
Dashboard also showing 0 bytes after loading for over30 min, please advice.
Image
This is also my account btw, second premium i talked to you about in PM.

life8607
Posts: 19
Joined: Sat Jul 22, 2023 4:23 am

Re: blomp service down 2x 48h

Post by life8607 » Fri Jul 28, 2023 4:54 pm

Hi service seems to back online now, could you please check why this keeps happenings? or inform the dev team about it.
i dont expect a instant fix but would like for it to get solved.

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: blomp service down 2x 48h

Post by BlompSupport » Tue Aug 01, 2023 8:21 am

Hey there,

We want to start by saying how sorry we are that you experienced an issue with our website. But we're really happy to hear that everything is back on track now and working well for you.

We'll dive into this matter and investigate further to prevent it from happening again in the future.

Your feedback is invaluable, and we truly appreciate you reporting the issue. You're helping make Blomp an even better, friendlier user space, and we can't thank you enough for that.

If there's anything else you'd like to share or if you need any assistance, please don't hesitate to let us know.
We're here to help!

Thanks again and have a fantastic day! ;)
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

embroider5169
Posts: 14
Joined: Wed Jul 19, 2023 5:46 pm

Re: blomp service down 2x 48h

Post by embroider5169 » Tue Aug 01, 2023 10:03 am

BlompSupport wrote:
Tue Aug 01, 2023 8:21 am
Hey there,

We want to start by saying how sorry we are that you experienced an issue with our website. But we're really happy to hear that everything is back on track now and working well for you.

We'll dive into this matter and investigate further to prevent it from happening again in the future.

Your feedback is invaluable, and we truly appreciate you reporting the issue. You're helping make Blomp an even better, friendlier user space, and we can't thank you enough for that.

If there's anything else you'd like to share or if you need any assistance, please don't hesitate to let us know.
We're here to help!

Thanks again and have a fantastic day! ;)

Hi,

Thanks for the reply, everything seems to be stable sinds my last post, thanks for taking the time to reply!

Have a fantastic day as well <3

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: blomp service down 2x 48h

Post by BlompSupport » Fri Aug 04, 2023 8:40 am

That's great to hear! and always a pleasure talking to you :)
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

embroider5169
Posts: 14
Joined: Wed Jul 19, 2023 5:46 pm

Re: blomp service down 2x 48h

Post by embroider5169 » Sun Aug 06, 2023 7:45 am

Hi Blomp,

Issue seems to be back again:

Code: Select all

2023/08/06 13:42:17 ERROR : IO error: 2 errors: blomp_subscription_encrypted: Post "https://authenticate.blomp.com/tokens": dial tcp 205.134.173.72:443: connect: connection refused; blomp_subscription_encrypted_2: Post "https://authenticate.blomp.com/tokens": dial tcp 205.134.173.72:443: connect: connection refused
could you please check whats going on?

Timestamp is CEST timezone (2min before this post).
Happening on both accounts again.

Dashboard showing 0bytes of data gain.
This happens every week, is there a maintenance window im not aware off? if so why is it during the day for european servers?

love to hear back from you guys!

embroider5169
Posts: 14
Joined: Wed Jul 19, 2023 5:46 pm

Re: blomp service down 2x 48h

Post by embroider5169 » Sun Aug 06, 2023 8:18 am

Working again, could you ask the team to look into this?

Thanks in advance <3

embroider5169
Posts: 14
Joined: Wed Jul 19, 2023 5:46 pm

Re: blomp service down 2x 48h

Post by embroider5169 » Sun Aug 06, 2023 8:18 am

Working again, could you ask the team to look into this?

Thanks in advance <3

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