File Download Error

mikep
Posts: 6
Joined: Fri Nov 04, 2022 1:33 pm

File Download Error

Post by mikep » Wed Jan 04, 2023 8:16 am

When I attempt to download my files - about 14.5GB's worth, I am able to initiate the download with no issue, but everytime it gets to near the end, it fails with 'Failed - Network error'. I've seen online others with the similar issue, please advise as currently I cannot download my files.
Edit - I should say it doesn't matter what browser I use, and it's Windows 10.

BlompSupport
Posts: 657
Joined: Wed Feb 13, 2019 4:20 pm

Re: File Download Error

Post by BlompSupport » Mon Jan 09, 2023 5:42 am

Hello there Mikep,

I am very sorry to hear that you are having this issue. Thank you for your detailed explanation of the problem you are facing.
Please know that I forwarded your problem to our programmers and they are working on it as we speak.

I will contact you back once there is any progress!

Thank you for your patience and happy holidays Blomper :)
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 657
Joined: Wed Feb 13, 2019 4:20 pm

Re: File Download Error

Post by BlompSupport » Fri Jan 20, 2023 1:01 pm

Hey hey!

I just wanted to confirm, are you still having an issue? Our programmers just confirmed that this issue is now resolved!

Please let me know :)
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

mikep
Posts: 6
Joined: Fri Nov 04, 2022 1:33 pm

Re: File Download Error

Post by mikep » Sun Feb 12, 2023 11:44 am

Hi, just seen this, no I can definitely say 100% this is NOT resolved, I've tried twice today (before seeing this) and it failed both times. Always at the very end. Doesn't matter if I save to local C drive or external drive.

BlompSupport
Posts: 657
Joined: Wed Feb 13, 2019 4:20 pm

Re: File Download Error

Post by BlompSupport » Tue Feb 14, 2023 4:32 am

Hmm.. I am very sorry to hear that you are still experiencing this issue. However, our programmers did work on this issue, fixed it, tested it out and everything was super successful.

I just let them know that you replied back and are still having issues. Please give us more time to really look into what the problem is here. I will have more people test this out and come back to you with updates.

Thank you for Understanding and I apologize for the inconvenience.
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

mikep
Posts: 6
Joined: Fri Nov 04, 2022 1:33 pm

Re: File Download Error

Post by mikep » Sat Feb 18, 2023 11:56 am

Well your tests might be 'super successful', but I can advise that I'm still getting 'download failed' right on the final 0.7MB of a 14.77GB file. Downlaod was a steady 10-11.5MB/sec speed (not that this should make any difference as everything else I download is fine). Clicking on resume basically starts it again from the beginning.
Attachments
Screenshot 2023-02-18 165719.png

BlompSupport
Posts: 657
Joined: Wed Feb 13, 2019 4:20 pm

Re: File Download Error

Post by BlompSupport » Mon Feb 20, 2023 6:16 am

Hello Blomper,

I just reached back to our programmers to make sure this issue is being resolved.
I will contact you once this issue is completely solved.

We apologize for the inconvenience and thank you for your patience.
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

mikep
Posts: 6
Joined: Fri Nov 04, 2022 1:33 pm

Re: File Download Error

Post by mikep » Fri Mar 10, 2023 2:56 pm

Any updates??

BlompSupport
Posts: 657
Joined: Wed Feb 13, 2019 4:20 pm

Re: File Download Error

Post by BlompSupport » Thu Mar 16, 2023 5:55 am

Hello Mike,

This issue will be resolved very soon. We have our entire team working on it, and our QA testers testing them constantly. The Blomp team is doing everything it can to make sure this issue is resolved entirely.

I will update you as soon as this issue is fixed and that will be sooner than you think.

Again, I apologize for the inconvenience and thank you for your patience.
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 657
Joined: Wed Feb 13, 2019 4:20 pm

Re: File Download Error

Post by BlompSupport » Tue May 30, 2023 6:23 am

Hello and Good day there Blomper,

Update: this should no longer be a problem for you. Can you confirm? Please and thank you!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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