facing issues downloading files

vamcr
Posts: 12
Joined: Mon Oct 31, 2022 8:37 am

facing issues downloading files

Post by vamcr » Fri Nov 11, 2022 6:04 am

Hello,

I am trying to download a folder and I am unable to do so.
I tried download all but I did not get any email.

Could you please resolve this aspa

Thanks.

BlompSupport
Posts: 359
Joined: Wed Feb 13, 2019 4:20 pm

Re: facing issues downloading files

Post by BlompSupport » Wed Nov 16, 2022 11:17 am

Hello,

In order to download a file or a folder, all you have to do is find the file you want to download and go to the far right side of your screen. You will find a blue download icon. Once you click on that, your download should start any second.

You shouldn't have any issues if you follow these steps. I just tried downloading a file from my account and everything worked out perfectly.

Please let me know if you have any questions and blomp on!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

vamcr
Posts: 12
Joined: Mon Oct 31, 2022 8:37 am

Re: facing issues downloading files

Post by vamcr » Wed Nov 16, 2022 4:38 pm

I have been trying the same for several times and It did not work.
I just tried it again
I want to download the whole folder

vamcr
Posts: 12
Joined: Mon Oct 31, 2022 8:37 am

Re: facing issues downloading files

Post by vamcr » Wed Nov 16, 2022 4:44 pm

I have attached the screenshot for reference
Attachments
ss.png

BlompSupport
Posts: 359
Joined: Wed Feb 13, 2019 4:20 pm

Re: facing issues downloading files

Post by BlompSupport » Wed Nov 23, 2022 6:28 am

Hmmm... I just tried downloading it myself and it was still working.

This seems to be an isolated issue. I will let our programmers know that you are having a problem downloading your files. They will immediately take a look at it and solve it.

Thank you for your patience.
In the meantime, have an amazing Blompy day!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

vamcr
Posts: 12
Joined: Mon Oct 31, 2022 8:37 am

Re: facing issues downloading files

Post by vamcr » Sun Nov 27, 2022 8:04 am

I can download a single file but when downloading a folder I am receiving a link to my Mail
When I click on the link to download. A folder is being downloaded without any files inside the folder

BlompSupport
Posts: 359
Joined: Wed Feb 13, 2019 4:20 pm

Re: facing issues downloading files

Post by BlompSupport » Thu Dec 01, 2022 4:32 am

Hey there,

Do you mind trying downloading your folder again and informing us if you are still having this issue? Our programmers just informed us that your issue is fixed. All that's left is for you to confirm.

In case you are still having any problems, please let us know and our programmers will get on it right away.

Thanks, Blomper! Hope you have a great day :)
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

vamcr
Posts: 12
Joined: Mon Oct 31, 2022 8:37 am

Re: facing issues downloading files

Post by vamcr » Sat Dec 03, 2022 1:58 am

Hi,

i tried it now multiple times and I am still facing the issue

Thanks

BlompSupport
Posts: 359
Joined: Wed Feb 13, 2019 4:20 pm

Re: facing issues downloading files

Post by BlompSupport » Mon Dec 05, 2022 9:00 am

Oh, no. We are very sorry to hear that vamcr, but I just re-informed our programmers.

We apologize for the delay, but we started working on your issue again.

I'll update you on the progress.
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 359
Joined: Wed Feb 13, 2019 4:20 pm

Re: facing issues downloading files

Post by BlompSupport » Thu Dec 08, 2022 5:02 am

Hey Vamcr,

I just replied to your other post about this, but let me copy and paste my answer to you on this post as well, just in case.

how about you send me a screenshot or a screen recording of what you are seeing? You can contact us through private messages as well in case you want to keep everything private, no worries there.

I just tried downloading multiple folders with different sizes, and they all worked fine. Maybe this is an isolated issue. However, to know for sure, I need to see what you are seeing.

Waiting for your reply Blomper! :)
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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