facing issues downloading files

vamcr
Posts: 21
Joined: Mon Oct 31, 2022 8:37 am

Re: facing issues downloading files

Post by vamcr » Sat Feb 04, 2023 12:40 pm

Any update on this?

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: facing issues downloading files

Post by BlompSupport » Tue Feb 07, 2023 5:16 am

Hello,

We are on the edge of the issue being fixed. Please give us a little bit more time and I promise you this will be fixed.

I know that you have been waiting for a while, but our programmers are working on this. I just re-reminded them to work on your issue faster and set your issue as high importance. I do not want you to wait anymore.

Just give us a little bit more time and Blomp will be just the way you like it.
Thank you for your patience.
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

aragolaza
Posts: 1
Joined: Tue Jan 31, 2023 10:29 pm

Re: facing issues downloading files

Post by aragolaza » Wed Feb 08, 2023 1:05 am

Hello,

I am trying to download a folder and I am unable to do so.
I tried download all but I get an email with a Download Zip Folder that points to https://dashboard.blomp.com/dashboard/s ... 6abe00.zip but this links leads to the message below:
**********************************************************************************************
This site can’t be reacheddashboard.blomp.com unexpectedly closed the connection.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_CLOSED .
***********************************************************************************************
Could you please help?

Thanks.

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: facing issues downloading files

Post by BlompSupport » Wed Feb 08, 2023 10:15 am

Hello aragolaza,

Thank you for contacting us. I forwarded your issue to our programmers along with Vamcr's issue. Both are marked as a high priority, so they will be fixed as soon as possible.

Thank you for your patience Blompers.
Know that you are making this platform better every day with your feedback.
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: facing issues downloading files

Post by BlompSupport » Fri Feb 10, 2023 6:23 am

Hey aragolaza,

I contacted you privately with an update on your issue. :)
I wanted to keep everything private in case there is information you do not want anyone else to see.

See you there :)
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

vamcr
Posts: 21
Joined: Mon Oct 31, 2022 8:37 am

Re: facing issues downloading files

Post by vamcr » Tue Feb 14, 2023 11:37 am

Can I get an update on my issue

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: facing issues downloading files

Post by BlompSupport » Thu Feb 16, 2023 7:16 am

Vamcr, I want to tell you that we also had our QA tester team test this issue. Our programmers now have a deeper understanding of what is going on and will be able to help you as soon as possible.

Please know that we really are working on this. We care about you and your issue. I am on top of this, and on top of our programmers to fix it entirely. I will contact you once I have an update.

Please do not hesitate to contact us if you have any questions.
We are here for you.

Thank you for your patience.
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

vamcr
Posts: 21
Joined: Mon Oct 31, 2022 8:37 am

Re: facing issues downloading files

Post by vamcr » Sun Mar 05, 2023 6:16 am

Hello all

I want to know the eta for resolving this issue as you know it's been so long since I lost access to my files. I literally had to download each file individually to access some of my files.

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: facing issues downloading files

Post by BlompSupport » Mon Mar 06, 2023 4:41 am

Hello,

I know it has been so long, but I promise you that our programmers are working on this.
I will try my best to make sure you get all your files back.

We very much apologize for the delay!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

frankk000
Posts: 1
Joined: Thu Jan 05, 2023 5:16 pm

Re: facing issues downloading files

Post by frankk000 » Wed Mar 08, 2023 10:43 am

hello, same issue i can't open folder and download not work please help us,is possible change email address? i used temporary email when register account ,i don't know you send download link to email address,no download without link to email?.I don't remember the names of the files and I can't enter the folder to search and download them again.

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