Download URL is not generated

kevinnn
Posts: 12
Joined: Tue Oct 26, 2021 6:26 pm

Download URL is not generated

Post by kevinnn » Fri Feb 04, 2022 10:11 am

Hi Team,

I hope you can help me. I am trying to download my data by clicking the Download All button however I've waited the whole night but no download url was provided. Can you please help me? I need those files download. I downloaded the macos app however it always go crazy, the app will unexpectedly closed.

Thank you!
Kevin

jgladdis
Posts: 4
Joined: Wed Aug 18, 2021 10:35 am

Re: Download URL is not generated

Post by jgladdis » Tue Feb 08, 2022 6:45 am

I am having the same issue - have had this problem for over a week. It will not generate a new download link and when I select r-send, I also get nothing.

kevinnn
Posts: 12
Joined: Tue Oct 26, 2021 6:26 pm

Re: Download URL is not generated

Post by kevinnn » Tue Feb 08, 2022 12:25 pm

This is really frustrating. I need to get my files. It is almost 30gb and I dont want to manually download them 1 by 1. Jizz

kevinnn
Posts: 12
Joined: Tue Oct 26, 2021 6:26 pm

Re: Download URL is not generated

Post by kevinnn » Wed Feb 09, 2022 12:17 pm

Any news Blomp Support?

rade0000
Posts: 1
Joined: Thu Jan 27, 2022 8:56 am

Re: Download URL is not generated

Post by rade0000 » Wed Feb 09, 2022 12:53 pm

i have the same problem.

kevinnn
Posts: 12
Joined: Tue Oct 26, 2021 6:26 pm

Re: Download URL is not generated

Post by kevinnn » Fri Feb 11, 2022 10:21 am

Hi @Blomp Support,

any news?

Regards,
Kevin

jgladdis
Posts: 4
Joined: Wed Aug 18, 2021 10:35 am

Re: Download URL is not generated

Post by jgladdis » Sat Feb 12, 2022 11:07 am

Clearly not something that Blomp Support support is concerned about.

kevinnn
Posts: 12
Joined: Tue Oct 26, 2021 6:26 pm

Re: Download URL is not generated

Post by kevinnn » Mon Feb 14, 2022 10:52 am

Hi @blomp,

Any news? I hope you will hear us users about our issue.

BlompSupport
Posts: 340
Joined: Wed Feb 13, 2019 4:20 pm

Re: Download URL is not generated

Post by BlompSupport » Thu Feb 17, 2022 4:07 pm

Hey there Blompers.
Thanks for bringing your concerns to us here in the forums. We went back to our development team and made some adjustments. I think you will see magic the next time you visit Blomp. Let us know and please keep on Blomping!

kevinnn
Posts: 12
Joined: Tue Oct 26, 2021 6:26 pm

Re: Download URL is not generated

Post by kevinnn » Thu Feb 17, 2022 4:44 pm

Hi @Blomp,

Thank you for addressing this. So this is what I did:

1. Check all files that I want to download
2. Click the Download Button
3. A pop out appeared saying it will send a link for the download.

Result :
1. It did not send me an email after 30mins.
2. I checked spam folder but still no email from you with the link

Can you please let me know if I missed anything.

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