Empty folder downloading

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vamcr
Posts: 12
Joined: Mon Oct 31, 2022 8:37 am

Empty folder downloading

Post by vamcr » Mon Nov 21, 2022 11:59 am

I have tried to download a folder and I received a mail on my email
I tried to download Zipped folder and empty folder has downloaded

BlompSupport
Posts: 352
Joined: Wed Feb 13, 2019 4:20 pm

Re: Empty folder downloading

Post by BlompSupport » Wed Nov 23, 2022 6:04 am

Hello there,

I am very sorry to hear that!
Our programmers are taking a look at this as we speak.

In the meantime, please try again and let me know if you are still having an issue.

Have an amazing day!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

vamcr
Posts: 12
Joined: Mon Oct 31, 2022 8:37 am

Re: Empty folder downloading

Post by vamcr » Sun Nov 27, 2022 8:08 am

It is still the same I am getting a link to email when I tried to download the folder
When I click on the link a zipped folder is being downloaded without any files

BlompSupport
Posts: 352
Joined: Wed Feb 13, 2019 4:20 pm

Re: Empty folder downloading

Post by BlompSupport » Thu Dec 01, 2022 4:26 am

Hey there,

Can you please try now? Our programmers just informed us that your issue has been fixed. Please let me know if you are having this issue.

Thanks, blomper!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

vamcr
Posts: 12
Joined: Mon Oct 31, 2022 8:37 am

Re: Empty folder downloading

Post by vamcr » Sat Dec 03, 2022 1:50 am

Hi,

I have tried it multiple times again now.
Now I am not even getting a mail

Thanks

BlompSupport
Posts: 352
Joined: Wed Feb 13, 2019 4:20 pm

Re: Empty folder downloading

Post by BlompSupport » Mon Dec 05, 2022 9:22 am

Hmmm, Vamcr. I am very sorry to hear that. I just saw your other post as well. Please know that we are working on your issue.
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 352
Joined: Wed Feb 13, 2019 4:20 pm

Re: Empty folder downloading

Post by BlompSupport » Thu Dec 08, 2022 5:01 am

Hello,

Vamcr, how about you send me a screenshot or a screen recording of what you are seeing? You can contact us through private messages as well in case you want to keep everything private, no worries there.

I just tried downloading multiple folders with different sizes, and they all worked fine. Maybe this is an isolated issue. However, to know for sure, I need to see what you are seeing.

Waiting for your reply Blomper! :)
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

davidg1
Posts: 6
Joined: Thu Jan 12, 2023 4:48 am

Re: Empty folder downloading

Post by davidg1 » Sat Jan 14, 2023 5:46 pm

This is happening to me as well. Are you guys actually working on it or just
pretending to care? Absolutely ridiculous situation when you charge
for this lack of care, attention and service.

BlompSupport
Posts: 352
Joined: Wed Feb 13, 2019 4:20 pm

Re: Empty folder downloading

Post by BlompSupport » Mon Jan 16, 2023 6:25 am

Hello,

Please know that our programmers are really looking into this issue. Of course, we care about our Blompers!
We understand how this issue is bothering you, and Blomp is looking carefully into it.

It really is important for you to know that you have all our care, and attention.
We really apologize for taking this time to work on the downloading issue, and we thank you for your patience.
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 352
Joined: Wed Feb 13, 2019 4:20 pm

Re: Empty folder downloading

Post by BlompSupport » Fri Jan 20, 2023 12:52 pm

Hey there,

I am here to let you guys know that this issue is fixed now!
Please let me know if you are STILL having problems, and I will let the programmers know that they need to take action. Our Blompers are extremely important to us. Both our programmers and I are waiting for your response.

Thank you, and have a nice weekend :)
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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