Upgrade and billing

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trincatola
Posts: 1
Joined: Tue Mar 26, 2024 6:03 am

Upgrade and billing

Post by trincatola » Wed Mar 27, 2024 8:41 am

Hi, I tried to upgrade to the 2Tb plan using BlompLive. I used applepay subscription and was billed correctly. As I try to restore purchase on the app it keeps giving the error: failed to verify purchase with Blomp. It has been 1 hour, is it just a matter of time? How long should it take?

Thank you

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: Upgrade and billing

Post by BlompSupport » Wed Mar 27, 2024 2:59 pm

Hey Blomper,

We hope you're doing well! :)

We're really sorry to hear that you encountered some issues with the upgrade process. :? We truly appreciate you being a part of the Blomp community and for your enthusiasm in upgrading your account to 2TB.

Rest assured, we'll look into this matter from our end to ensure everything goes smoothly. We'll double-check the payment status and investigate any potential issues that might have arisen.

I'll make sure to keep you updated every step of the way.

Thanks again for your patience and support!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 782
Joined: Wed Feb 13, 2019 4:20 pm

Re: Upgrade and billing

Post by BlompSupport » Thu Mar 28, 2024 4:41 am

Hey Blomper!

Hope you're doing well! 😊

We've taken a look at your account, but unfortunately, we couldn't locate the transaction. 😕
Could you please send us the invoice for the payment via DM?

Thanks a bunch!

Kind Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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