Unable to log into Dashboard or App

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anonymoususer1
Posts: 1
Joined: Fri Jan 05, 2024 8:53 pm

Unable to log into Dashboard or App

Post by anonymoususer1 » Fri Jan 05, 2024 8:57 pm

Hi, I just recently confirmed my email and tried to access the dashboard, and apparently it just loads forever whenever I log in. When I downloaded your app for MacOS and tried to sign in there, it just gave me "Login failed. Please try again." My login information is correct and accurate, but for some reason the site doesn't want to allow me in. Am I supposed to be accessing this site from a different country or something? Because I do not understand why this site is telling me to buzz off. :|

lob0guara
Posts: 1
Joined: Wed Dec 14, 2022 11:05 pm

Re: Unable to log into Dashboard or App

Post by lob0guara » Sat Jan 06, 2024 1:24 pm

Same here.

BlompSupport
Posts: 846
Joined: Wed Feb 13, 2019 4:20 pm

Re: Unable to log into Dashboard or App

Post by BlompSupport » Mon Jan 08, 2024 6:25 am

Hello there lob0guara,

Happy holidays to you too!

We've received your report regarding the login issue, and our team is actively investigating your account. Kindly respond to the following inquiries:

1. Could you please provide additional details about the issue you're experiencing?
2.What specific error message are you encountering? It would be helpful if you could share a screenshot of the error.
3.Confirm that you are using the correct login credentials. Ensure that you log in with the email lob0guara@proton.me associated with your account.

If you have any additional information that could assist us in resolving the login problem promptly, please share it with us.

Thank you, and have a wonderful day!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 846
Joined: Wed Feb 13, 2019 4:20 pm

Re: Unable to log into Dashboard or App

Post by BlompSupport » Tue Jan 09, 2024 5:21 am

Hello there, anonymoususer1!

We hope your day is going well. 😊

Our tech team has reviewed your account and has a couple of inquiries:

1. Are you a new Blomper, as in did you just try to register an account or have you been using Blomp for some time now?
2. Did you sign up via an invitation link or directly from the Blomp website/app?
3. What email did you use to register or log in to your account?
4. If possible, can you please provide a screenshot of the errors that you are getting?

Thank you for your cooperation.

Best Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 846
Joined: Wed Feb 13, 2019 4:20 pm

Re: Unable to log into Dashboard or App

Post by BlompSupport » Tue Jan 09, 2024 5:28 am

Hi lob0guara,

Exciting news! Our tech team has thoroughly reviewed your account, and everything appears to be running seamlessly.

Please attempt to log in to your Blomp account now and inform us of its functionality.

Should you require password confirmation, kindly reach out to us, and we'll send it to you through a private message.

Thank you, and may you have a fantastic day!
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 846
Joined: Wed Feb 13, 2019 4:20 pm

Re: Unable to log into Dashboard or App

Post by BlompSupport » Wed Jan 31, 2024 8:22 am

Dear Blompers lob0guara and anonymoususer1,

We hope that you are doing well! :)

Since we haven't heard from you in a while, we kindly ask you to check and confirm if you can now log in to your Blomp accounts.

We thank you for using Blomp services and wish you a fantastic day!

Regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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