User with email does not exist.

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sergey_makarov
Posts: 2
Joined: Sun Aug 13, 2023 9:35 am

User with email does not exist.

Post by sergey_makarov » Mon Aug 14, 2023 8:56 am

Hello. The login screen says "User with email does not exist". A
confirmation email was received, clicked on the link, verification succes.
But I can't access my cloud. The confirmation email is not sent again.
I can go to the forum under this email)
Please fix it

Ticket ID: UUY-965733
Attachments
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BlompSupport
Posts: 754
Joined: Wed Feb 13, 2019 4:20 pm

Re: User with email does not exist.

Post by BlompSupport » Tue Aug 15, 2023 7:51 am

Hey there Blomper,

Thanks a bunch for letting us know about the trouble you're facing. 😊 Could you do us a favor and send over the email you used to log in? This will help us figure out what might be causing the issue.

Many thanks! 🌟
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

sergey_makarov
Posts: 2
Joined: Sun Aug 13, 2023 9:35 am

Re: User with email does not exist.

Post by sergey_makarov » Tue Aug 15, 2023 10:50 am

BlompSupport wrote:
Tue Aug 15, 2023 7:51 am
Hey there Blomper,

Thanks a bunch for letting us know about the trouble you're facing. 😊 Could you do us a favor and send over the email you used to log in? This will help us figure out what might be causing the issue.

Many thanks! 🌟
send pm

BlompSupport
Posts: 754
Joined: Wed Feb 13, 2019 4:20 pm

Re: User with email does not exist.

Post by BlompSupport » Thu Aug 17, 2023 11:37 am

Hey,

Big thanks for sharing your email with us. We're on the case, looking into your account, and we'll definitely give you a heads-up once we've got the issue sorted out.

Wishing you an awesome day ahead! ;)
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

BlompSupport
Posts: 754
Joined: Wed Feb 13, 2019 4:20 pm

Re: User with email does not exist.

Post by BlompSupport » Fri Aug 18, 2023 1:16 pm

Hi there,

Happy Friday to you!
We just wanted to let you know that we've sent you a direct message with an answer to your concern. You mentioned your email there, so please take a look and give us your feedback.

Being a part of the Blomp community is fantastic, and we're here to assist.

Have a fantastic weekend ahead!

Warm regards,
- Blomp support

Check out our video! Trust me, you're going to blomping love it. https://www.youtube.com/watch?v=klnAFs3H3bw&t=70s

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