Hello, I can't download my files from the cloud

[hadoukenx]

Hello, I can't download my files from the cloud


The download process comes to an end and starts all over again

How to fix it?

[BlompSupport]

Hey there Blomper,

No one else is experiencing this issue so this might be an isolated problem. Can you please try again and let us know if you're still having a problem?

- Blomp support team

[hadoukenx]

Hey there Blomper,

No one else is experiencing this issue so this might be an isolated problem. Can you please try again and let us know if you're still having a problem?

- Blomp support team

Hey again,

The problem did not disappear, I also tried downloading from Android, laptop, and PC. The same thing

Help me pls

[BlompSupport]

Hey there Blomper,

Hmmm... well, we re-tested downloading files and it is still working.
This brings us to my next questions,

!- How big is the size of the file that you are trying to download?
2- Do you know your download speed?