Blomp Support Forums

Hi,

I have made an account, confirmed the email and upgraded my plan to 2Tb. I also got the app on my Android phone and logged in and was able to upload to the cloud. But then I forgot my password and I reset it, got the email from that and I expected it to be reset. I however was greeted with the message my account doesn't exist but here I am on the forum with the name I made when I registered for Blomp (where a password reset did work). I'm also still somehow logged in on my phone and seem to be able to upload.

Received emails: Can't log in: Taken forum name: I tried making a new account with the same email but with a different forum name and that worked. Got the confirmation email but then I got an error "while processing my request". Tried to use the link again and then got an "invalid confirmation number entered" error. Then I tried logging in again and it tells me the user with my email doesn't exist. Tried to resend the confirmation email but got a "User with this email is not registered".

I obviously need help with this and I also paid for the storage.

Screenshots from my phone:
Auto Log In: Profile: Uploaded a picture through my phone (the folder was already uploaded there after I first logged in when my account still worked):

Sent you a private message. thanks!

I didn't receive your private message. Are you sure it went to my account?

yurlyn wrote: ↑

Fri Feb 26, 2021 8:36 am

I didn't receive your private message. Are you sure it went to my account?

I see what you mean. I must not have hit send. I'm going to send you a password recovery link, and we're upgrading your account to a year of 2TB service for the trouble.

BlompTeam

Thank you so much for the help. It works now. And also thanks for the upgrade!