Unable to delete flies from the Cloud

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funnyname
Posts: 3
Joined: Tue Dec 29, 2020 9:44 am

Unable to delete flies from the Cloud

Post by funnyname » Sat Jan 02, 2021 2:02 am

I have some files I want to delete from blomp, but it won't let me. Is that not possible to do without any of the paid plans?
Every time I try it, I get a message saying: "You must subscribe to one of the plans before proceeding".

BlompSupport
Posts: 234
Joined: Wed Feb 13, 2019 4:20 pm

Re: Unable to delete flies from the Cloud

Post by BlompSupport » Sun Jan 03, 2021 11:01 am

Hello,

Our technical team have identified the issue and are working to correct this.

Thanks,
BlompSupport

BlompSupport
Posts: 234
Joined: Wed Feb 13, 2019 4:20 pm

Re: Unable to delete flies from the Cloud

Post by BlompSupport » Sun Jan 03, 2021 11:48 am

Hello,

Please let us know if you are able to remove files, now. If not, please let us know which files you would like removed. Somehow, your account is using more than its 20GB quota, and that has made the system unhappy. Normally this is not an issue, but it should now be resolved.

Alternatively, you can upgrade to 40GB quota with a friend invite, or by purchasing more space.

Thanks,
BlompSupport

funnyname
Posts: 3
Joined: Tue Dec 29, 2020 9:44 am

Re: Unable to delete flies from the Cloud

Post by funnyname » Sun Jan 03, 2021 12:25 pm

Actually, I was able to remove the file through the Blomp android app. I had uploaded a large file without checking how much space I had left :? .. My bad...
Thanks for your help!

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