Email about non-activity

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luka_radujevic
Posts: 1
Joined: Wed Oct 21, 2020 3:20 am

Email about non-activity

Post by luka_radujevic » Wed Dec 02, 2020 9:33 am

Couple of minutes ago l received an email from Blomp team which says that l was inactive for 30 last days. I use Blomp app every day to upload videos. Also, l am using web app to download updated videos, so it is impossible that l was inactive last 30 days. Also, they informed me in email that my content is going to be deleted in few days, so l'm worried what is going to happen. To be honest, l'm thinking about downloading all videos, l'm not sure that l can trust Blomp.

If somebody received such similar email, please help me what to do.
Thanks in advance!

BlompSupport
Posts: 234
Joined: Wed Feb 13, 2019 4:20 pm

Re: Email about non-activity

Post by BlompSupport » Wed Dec 02, 2020 10:20 am

Hello,

This is likely in error, I will forward this to the technical team.

Thanks,
BlompSupport

sandyrapp
Posts: 1
Joined: Mon Aug 10, 2020 5:56 am

Re: Email about non-activity

Post by sandyrapp » Fri Dec 04, 2020 5:41 am

I received a similar message and will not use Blomp. What good is storage if you can lose it by forgetting to log in. I'll be sure to let them delete my account.

scar4ace
Posts: 1
Joined: Fri Jun 26, 2020 12:19 am

Re: Email about non-activity

Post by scar4ace » Fri Dec 04, 2020 7:05 am

Same thing. I use your app regularly, but during the day I received several e-mail messages from your team that my account is inactive. What's happening?

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BlompTeam
Site Admin
Posts: 405
Joined: Wed Nov 07, 2018 8:14 am

Re: Email about non-activity

Post by BlompTeam » Fri Dec 04, 2020 6:21 pm

scar4ace wrote:
Fri Dec 04, 2020 7:05 am
Same thing. I use your app regularly, but during the day I received several e-mail messages from your team that my account is inactive. What's happening?
The app doesn't count as activity right now. We may change that in the future. Normally we consider activity logging into the dashboard and/or posting in the support group.

Thanks,

BlompTeam
BlompTeam

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Blomp
Blomp Music Video

yunyun
Posts: 1
Joined: Tue Oct 20, 2020 9:53 am

Re: Email about non-activity

Post by yunyun » Sat Dec 05, 2020 6:47 am

Same here, I upload files almost every day, but still receiving this type of email

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BlompTeam
Site Admin
Posts: 405
Joined: Wed Nov 07, 2018 8:14 am

Re: Email about non-activity

Post by BlompTeam » Sat Dec 05, 2020 11:48 am

yunyun wrote:
Sat Dec 05, 2020 6:47 am
Same here, I upload files almost every day, but still receiving this type of email
We've made a global announcement. They should have stopped.

Thanks!

BlompTeam
BlompTeam

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Blomp
Blomp Music Video

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