Page 1 of 1

Trouble getting to dashboard

Posted: Tue Oct 13, 2020 11:51 am
by jabritt
Since yesterday I have been trying to log on to my 2TB blomp account. I keep getting a message that says the site can't be reached. I can load anything else. Are you having server issues or something?

Thank you,

Allen

Re: Trouble getting to dashboard

Posted: Tue Oct 13, 2020 12:55 pm
by BlompSupport
Hello,

Yes, we are investigating the issues.

Thanks,
BlompSupport

Re: Trouble getting to dashboard

Posted: Wed Oct 14, 2020 7:50 am
by jabritt
I am still unable to reach the dashboard, will this be resolved soon?

Thank you,

Allen

Re: Trouble getting to dashboard

Posted: Wed Oct 14, 2020 11:23 am
by BlompSupport
Hello,

Please flush your cache and try again. You are using the online dashboard, yes?

Thanks,
BlompSupport

Re: Trouble getting to dashboard

Posted: Wed Oct 14, 2020 11:44 am
by jabritt
Yes, i am using the online dashboard/ windows 10. I just flushed my cache and still can't get it, still says:

This site can’t be reached
dashboard.blomp.com took too long to respond.

any more suggestions?

Thanks

Re: Trouble getting to dashboard

Posted: Wed Oct 14, 2020 1:16 pm
by BlompTeam
jabritt wrote:
Wed Oct 14, 2020 11:44 am
Yes, i am using the online dashboard/ windows 10. I just flushed my cache and still can't get it, still says:

This site can’t be reached
dashboard.blomp.com took too long to respond.

any more suggestions?

Thanks
We have certainly been making a lot of changes on the backend, but unless we can replicate your issue, we can't fix it.

The "took too long to respond" can be a Windows 10 problem.

https://www.youtube.com/watch?v=AwQDXoKawgk

Suggests ways to fix it.

If we have your IP address, we could look at the logs to see what our servers think of your connection. https://www.whatismyipaddress.com should show your your IP address.

thanks!

BlompTeam