Log in not working

christian805
Posts: 9
Joined: Wed Oct 28, 2020 1:42 pm

Re: Log in not working

Post by christian805 » Mon Nov 23, 2020 7:12 pm

I have no issues with my Wifi at all. The only issue is for some odd reason when I try to login it won't let me because it says something about connection lost which isn't true.. If my connection was lost I wouldn't be able to look at blomp.com-FAQs or Support or even Blog. All these mentioned work fine Except when I press login in top right, takes me to a new tab which will be blank and will be loading for up to 20-30 seconds then says connection lost. How and why?

christian805
Posts: 9
Joined: Wed Oct 28, 2020 1:42 pm

Re: Log in not working

Post by christian805 » Mon Nov 23, 2020 7:16 pm

I have no issues with my Wifi at all. The only issue is for some odd reason when I try to login it won't let me because it says something about connection lost which isn't true.. If my connection was lost I wouldn't be able to look at blomp.com-FAQs or Support or even Blog. All these mentioned work fine Except when I press login in top right, takes me to a new tab which will be blank and will be loading for up to 20-30 seconds then says connection lost. How and why?

BlompSupport
Posts: 176
Joined: Wed Feb 13, 2019 4:20 pm

Re: Log in not working

Post by BlompSupport » Tue Nov 24, 2020 7:31 am

Hello,

At this time, the issues seems to be isolated to you. The traceroute you sent yesterday is being forwarded to our network engineer for investigation!

Thanks,
BlompSupport

badmo
Posts: 1
Joined: Wed Jan 06, 2021 11:31 pm

Re: Log in not working

Post by badmo » Thu Jan 07, 2021 10:05 pm

I am having the same issue with ipad pro 11-2020, can not connect Wi-Fi or 3G, unless I connect to VPN first (Thanks to tip earlier in this post I tried VPN)

No issues with windows 10 PC Wire, or Wi-Fi VPN on or off

ISP is EPB https://epb.com/home-store/internet

Tracing route to blomp.com [205.134.165.245]
over a maximum of 30 hops:

1 14 ms <1 ms 3 ms router [192.168.5.1]
2 * * * Request timed out.
3 1 ms 2 ms 2 ms 10.131.0.50
4 9 ms 1 ms 2 ms static-host-66-18-48-98.epbinternet.com [66.18.48.98]
5 * * * Request timed out.
6 30 ms 22 ms 22 ms 38.32.106.218
7 * * * Request timed out.
8 27 ms 24 ms 26 ms be3083.ccr41.dca01.atlas.cogentco.com [154.54.30.53]
9 24 ms 25 ms 27 ms be3308.agr21.dca01.atlas.cogentco.com [154.54.81.142]
10 26 ms 28 ms 31 ms te0-0-2-0.nr11.b029424-0.dca01.atlas.cogentco.com [154.24.32.2]
11 29 ms 25 ms 36 ms 38.32.128.202
12 25 ms 25 ms 26 ms acs-cd-86-ae-e2.acs.ai.net [205.134.174.226]
13 28 ms 28 ms 23 ms t4-1.md-117m-rr-dimosng.ai.net [205.134.161.29]
14 26 ms 26 ms 38 ms t5-1.md-117m-b.49.07.ai.net [205.134.165.206]
15 24 ms 31 ms 23 ms t5-1.md-117m-b.49.10.ai.net [205.134.165.210]
16 25 ms 36 ms 24 ms acs-cd-86-ae-76.acs.ai.net [205.134.174.118]
17 * * * Request timed out.
18 25 ms 30 ms 24 ms www.blomp.com [205.134.165.245]

User avatar
BlompTeam
Site Admin
Posts: 268
Joined: Wed Nov 07, 2018 8:14 am

Re: Log in not working

Post by BlompTeam » Tue Jan 12, 2021 11:14 pm

christian805 wrote:
Mon Nov 23, 2020 7:08 pm
I just don't understand why or how. Is it me or Blomp? Am I the only one facing this problem of not being able to login into my account when it was perfectly fine just 2-3 days?
This error isn't generated by Blomp. It happens before Blomp is even contacted. Do you use a VPN or anything similar?

Best,

BlompTeam
BlompTeam

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