Trouble getting to dashboard

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jabritt
Posts: 12
Joined: Sat Aug 29, 2020 4:23 pm

Trouble getting to dashboard

Post by jabritt » Tue Oct 13, 2020 11:51 am

Since yesterday I have been trying to log on to my 2TB blomp account. I keep getting a message that says the site can't be reached. I can load anything else. Are you having server issues or something?

Thank you,

Allen

BlompSupport
Posts: 125
Joined: Wed Feb 13, 2019 4:20 pm

Re: Trouble getting to dashboard

Post by BlompSupport » Tue Oct 13, 2020 12:55 pm

Hello,

Yes, we are investigating the issues.

Thanks,
BlompSupport

jabritt
Posts: 12
Joined: Sat Aug 29, 2020 4:23 pm

Re: Trouble getting to dashboard

Post by jabritt » Wed Oct 14, 2020 7:50 am

I am still unable to reach the dashboard, will this be resolved soon?

Thank you,

Allen

BlompSupport
Posts: 125
Joined: Wed Feb 13, 2019 4:20 pm

Re: Trouble getting to dashboard

Post by BlompSupport » Wed Oct 14, 2020 11:23 am

Hello,

Please flush your cache and try again. You are using the online dashboard, yes?

Thanks,
BlompSupport

jabritt
Posts: 12
Joined: Sat Aug 29, 2020 4:23 pm

Re: Trouble getting to dashboard

Post by jabritt » Wed Oct 14, 2020 11:44 am

Yes, i am using the online dashboard/ windows 10. I just flushed my cache and still can't get it, still says:

This site can’t be reached
dashboard.blomp.com took too long to respond.

any more suggestions?

Thanks

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BlompTeam
Site Admin
Posts: 154
Joined: Wed Nov 07, 2018 8:14 am

Re: Trouble getting to dashboard

Post by BlompTeam » Wed Oct 14, 2020 1:16 pm

jabritt wrote:
Wed Oct 14, 2020 11:44 am
Yes, i am using the online dashboard/ windows 10. I just flushed my cache and still can't get it, still says:

This site can’t be reached
dashboard.blomp.com took too long to respond.

any more suggestions?

Thanks
We have certainly been making a lot of changes on the backend, but unless we can replicate your issue, we can't fix it.

The "took too long to respond" can be a Windows 10 problem.

https://www.youtube.com/watch?v=AwQDXoKawgk

Suggests ways to fix it.

If we have your IP address, we could look at the logs to see what our servers think of your connection. https://www.whatismyipaddress.com should show your your IP address.

thanks!

BlompTeam

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