Search found 462 matches

by BlompSupport
Mon Nov 28, 2022 7:03 am
Forum: General Chat
Topic: Losing extra space from invites
Replies: 3
Views: 145

Re: Losing extra space from invites

Hello there blomper, 1) The files in the additional space will be deleted after a period of time if the original person (in this case, you) doesn't upgrade their account. 2)Being inactive means logging in monthly. As a free user, you need to log in to the https://dashboard.blomp.com dashboard or the...
by BlompSupport
Wed Nov 23, 2022 6:28 am
Forum: Technical Chat
Topic: facing issues downloading files
Replies: 5
Views: 95

Re: facing issues downloading files

Hmmm... I just tried downloading it myself and it was still working. This seems to be an isolated issue. I will let our programmers know that you are having a problem downloading your files. They will immediately take a look at it and solve it. Thank you for your patience. In the meantime, have an a...
by BlompSupport
Wed Nov 23, 2022 6:25 am
Forum: Technical Chat
Topic: Trouble Downloading From Phone App To Android
Replies: 3
Views: 71

Re: Trouble Downloading From Phone App To Android

Hello Blomper,

Thank you for contacting us. I let our programmers know that you are still facing this issue.
They will work on it and everything will be 100% working as soon as possible.

Thank you for your patience!
by BlompSupport
Wed Nov 23, 2022 6:23 am
Forum: Technical Chat
Topic: All shared downloads fail at 2GB
Replies: 11
Views: 1128

Re: All shared downloads fail at 2GB

Hello Blomper,

Thank you for letting me know about the problem you are facing. I just let our programmers know that you are still facing the issue.

I will let you know once they confirm that your problem is 100% solved.
Thank you for your patience!
by BlompSupport
Wed Nov 23, 2022 6:09 am
Forum: Technical Chat
Topic: Can't delete folder/files
Replies: 6
Views: 268

Re: Can't delete folder/files

Hello,

Yes, it would be great if you send screenshots privately.

Thank you Blomper!
by BlompSupport
Wed Nov 23, 2022 6:04 am
Forum: Technical Chat
Topic: Empty folder downloading
Replies: 2
Views: 54

Re: Empty folder downloading

Hello there,

I am very sorry to hear that!
Our programmers are taking a look at this as we speak.

In the meantime, please try again and let me know if you are still having an issue.

Have an amazing day!
by BlompSupport
Wed Nov 16, 2022 11:21 am
Forum: Technical Chat
Topic: Trouble Downloading From Phone App To Android
Replies: 3
Views: 71

Re: Trouble Downloading From Phone App To Android

Hello there,

I just informed our programmers about the issue you are facing.
Please let me know if you are still having this problem.

Until then, have a great day and blomp on!
by BlompSupport
Wed Nov 16, 2022 11:17 am
Forum: Technical Chat
Topic: facing issues downloading files
Replies: 5
Views: 95

Re: facing issues downloading files

Hello, In order to download a file or a folder, all you have to do is find the file you want to download and go to the far right side of your screen. You will find a blue download icon. Once you click on that, your download should start any second. You shouldn't have any issues if you follow these s...
by BlompSupport
Wed Nov 16, 2022 11:00 am
Forum: Technical Chat
Topic: Can't delete folder/files
Replies: 6
Views: 268

Re: Can't delete folder/files

Hello both Blompers! Are you still having this issue? I just uploaded and then deleted a file I had in my account and it was deleted successfully. Let me know if these are the steps you are following: 1- Go to your "My files" tab. 2- Find the file/folder you want to delete and move your mouse to the...
by BlompSupport
Thu Nov 10, 2022 5:53 am
Forum: Technical Chat
Topic: Problem with downloading
Replies: 2
Views: 92

Re: Problem with downloading

Hello,

Are you still having this issue? I just tried downloading some files myself, and all is working. Let me know if you are still having this issue, and our programmers will hop right on it!