Hello Blomper, Thank you very much for the screenshot of your subscription and for using Blomp services! 8-) We are currently investigating the issue as we have not yet received your payment. Kindly respond to the following questions that will help us resolve the issue. 1. Can you please verify your...

Hello Blomper, :) How is your day going? We apologize that you cannot download your pictures. :( Don't worry! The team is already checking the issue. I will let you know when it's fixed so you can try to bulk download again. Thank you for choosing Blomp services and have a great day! ;) Best Regards,

Dear Blomper, Thank you for choosing Blomp services! We've reviewed your account and the transaction, but unfortunately, we haven't received the payment. Please double-check with your bank to ensure that you've been charged for the upgrade. If not, could you please attempt to upgrade your account ag...

Hello Blomper, We hope you are having a fantastic day. We apologize for the confusion. The following comment concerns the Blomp App. Always make sure that you use the latest version of Blomp. If you are using Blomp Go or Blomp Live, please ensure that you install the latest version. Regarding your e...

Hello Blomper, We apologize for the inconvenience. :? Do not worry, we are checking your account and we will let you when you will be able to log in again. Do you see any error messages? If you do, please send us a screenshot or provide more details regarding the login issue. Thank you for your coll...

Hello Blomper, You have also mentioned that you tried to upload your files via the web as well. This is what you have mentioned in the comment section. I have also previously tried using the web interface to upload the zip file but I get a zero byte filesize for the zip file and also a folder of the...

Hi again, Blomper, Good day! You should be able to upload your files again after following the troubleshooting steps below: 1. Clear your caches. Here is one way to clear them: Windows: Press Ctrl + Shift + Del. Linux: Hold down Ctrl and click the Reload button. Or, hold down Ctrl and press F5. Refr...

Dear Blomper, Happy Monday! :) We are sorry to hear that you can not connect to Blomp after restoring your Rclone configs. :? Please make sure that you are using the latest version of Blomp! Kindly update the latest version of Blomp and let us know if it works. If you're still encountering difficult...

Hello Blomper, Please be informed that currently, the only way to fast forward your Blomp videos is by using the "playback speed" button, which you can find when you click on the three dots in the bottom right corner of the Blomp player. Here is a screenshot showing where to find it: https...

Hello Blomper,

We sent you a new DM regarding your open ticket.
Please check and let us know if the issue is fixed.

Kind Regards,