Hi there,

Thanks for your message. We wanted to respond to let you know that we have received and seen your ticket. We will include one of our expert developers so he can provide a detailed response for you.

We really appreciate your patience, and have an amazing day!

Hi jim_atreides, Thank you for sharing these details. At the moment, only .mp4 files are supported for web playback in the Blomp dashboard, which explains why your .avi and .mkv files don’t preview there. We’re currently looking into the issue you mentioned with .mkv files not playing locally after ...

Hi there, Thank you so much for reaching out and for exploring Blomp with rclone/swift! We really appreciate your interest in using tools like s3fs or goofys with your Blomp storage. While S3 compatibility isn’t officially documented right now, our team is currently looking into this to see how it c...

Hi there, Thank you for your patience. We want to reassure you that your files remain safe, and our team is still actively looking into the bulk download issue you reported. At this stage, we’re continuing to review the situation closely so we can better understand what’s happening. We’ll be sure to...

Hi there, thanks for reaching out! We checked on this for you and the issue has now been fixed. It happened because a different email address was used for the payment, but everything is all set now and your plan is active. We’d love to hear your feedback on how things are working for you, your exper...

Hi logvin, From what we can see, the issue seems to be with the cache timing. The logs indicate that the file transfer took over 13 minutes, but the cache’s maximum age is currently set to only 10 minutes. This mismatch likely caused the transfer to fail. We suggest increasing the --vfs-cache-max-ag...

Hi c1122, We’re so glad to hear you were finally able to access your files through the dashboard, it means a lot that you took the time to update us. Your experience and feedback help us continue improving BlompGo for everyone. If you’d like, we’d really appreciate it if you could share your honest ...

Hey c112, Thank you for your patience while we reviewed your account. We can see your files safely stored on our end, and you currently have 2 folders: 1. File-segments: No files 2. GoPro: Contains multiple files (305 in total) Please check and let us know if you’re able to see them on your end. If ...

Hi logvin, Thank you so much for reaching out and for giving Blomp a try. We’re glad to hear you’re exploring it with rclone as many of our users do the same, and we’re here to help. Our team of expert developers is now looking into this issue. In the meantime, if you can share any extra details lik...

Hi meanbob, Here is the correct way to invite a friend via the web browser: 1- Log in to Blomp. 2- Click "Get More Space" in the sidebar. 3- Add your friends’ email addresses, press Enter, and hit "Send". (Note: If you don’t press Enter after typing the email, it won’t work.) 4- ...